Reservations Agent

1 month ago

Puunene Hawaii, Maui, HI, United States Marriott International, Inc Full time
Additional Information Pay: $29.54/hour
Job Number 24078775
Job Category Reservations
Location The Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

The pay range for this position is $29.54 to $29.54 per hour.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Reservations Agent

    4 weeks ago

    Lahaina, Hawaii, 96767, Maui, HI, United States Marriott International, Inc Full time

    Additional Information Pay: $29.54/hourJob Number 24078775Job Category ReservationsLocation The Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Process all reservation requests, changes, and cancellations received by...

  • Front Office Agent

    1 week ago

    Lahaina, Hawaii, 96761, Maui, HI, United States Marriott International, Inc Full time

    Additional Information Pay: $26.71/hourJob Number 24108322Job Category Rooms & Guest Services OperationsLocation The Westin Maui Resort & Spa Ka'anapali, 2365 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Organize, confirm, process, and...

  • Guest Service Agent

    2 weeks ago

    Honolulu, Hawaii, 96815, Honolulu, HI, United States Marriott International, Inc Part time

    Additional Information On-Call positionJob Number 24105872Job Category Rooms & Guest Services OperationsLocation Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all...

  • Rental Sales Agent

    1 month ago

    Kailua Kona, Hawaii, 96745, Hawaii, HI, United States Avis Budget Group Full time

    $15.50/hourUp to $1,750 Retention BonusUnlimited Commission - Average FT Earnings is $71,528/yearShift Premium may ApplyImmediately hiring! We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise . We'll help you reach your full potential by developing, encouraging and rewarding you to...

  • Reservations Agent

    1 month ago

    Puunene, United States Marriott International Inc Full time

    Additional Information Pay: $29.54/hour Job Number 24078775 Job Category Reservations Location The Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all reservation requests, changes, and cancellations received...

  • Reservations Agent

    3 weeks ago

    Puunene, United States Marriott International, Inc Full time

    Additional Information Pay: $29.54/hourJob Number 24078775Job Category ReservationsLocation The Ritz-Carlton Maui Kapalua, 1 Ritz-Carlton Drive, Kapalua, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Process all reservation requests, changes, and cancellations received by...

  • Kona Village

    2 days ago

    Hawaii, United States Front Desk Agent Full time

    OVERVIEW/BASIC FUNCTIONS:Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; own and resolve guest complaints (glitches) in a timely manner. Provide information and assistance to all guests and visitors.RESPONSIBILITIES: The following are specific responsibilities and contributions...

  • Concierge Agent

    2 weeks ago

    Hawaii County, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Airport Car Rental Desk Sales Agent

    4 weeks ago

    Hawaii National Park, United States Avis Budget Group Full time

    Rental Sales Agent Pay Rate: $14.50/hr Up to $3,500 Retention Bonus Unlimited Commission Shift Premium may Apply Immediately hiring We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We'll help you reach your full potential by developing, encouraging and rewarding you to maximize your...

  • Overnight Front Desk Supervisor

    1 month ago

    Hawaii County, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Car Rental Sales

    1 month ago

    Hawaii National Park, United States Avis Budget Group Full time

    Rental Sales Agent Pay Rate: $15.50/hr Up to $3,500 Retention Bonus Unlimited Commission Immediately hiring We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We'll help you reach your full potential by developing, encouraging and rewarding you to maximize your earnings in a friendly and...

  • Guest Services Supervisor

    1 week ago

    Honolulu, Hawaii, United States Alohilani Resort Waikiki Beach Full time

    Compensation Type:HourlyHighgate Hotels:Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...