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2 months ago

Agoura California, Los Angeles County, CA, United States Cognizant Full time

Cognizant is looking to hire FTE resource for permanent position on Marketo engage Support Lead. The experience range is 10-15 years and role are based out in USA.

Location-Remote, USA

Applications will be accepted till September 9,2024

Experience: 10+ Years

Cognizant’s Adobe practice offers high-performance solutions enabled by next-generation technologies that modernize your operations while reducing costs. You gain the speed and flexibility to respond to new challenges and opportunities, giving you the intuitive edge needed to stay ahead of the competitors.

Responsibilities

· Monitoring: Monitoring the performance and availability of the Adobe Marketo Engage platform to ensure optimal functioning and adherence to defined service level agreements.

· Integrations: Work with third party vendor or team to integrate applications like on24, LinkedIn, REST API, portqii

· Troubleshooting: Identify and resolve issues related to the Adobe Marketo Engage platform, including but not limited to system errors, data synchronization problems, and campaign execution issues.

· Incident Management: Manage and resolve incidents related to the Adobe Marketo Engage platform, ensuring timely resolution and minimal impact to marketing operations.

· and offering guidance on platform usage and best practices.

· Alerting and Escalation: Set up and configure monitoring alerts to proactively identify potential issues and escalate critical incidents to the appropriate teams for resolution.

· Documentation: Maintain accurate documentation of Adobe Marketo Engage processes, including standard operating procedures, troubleshooting guides, and knowledge base articles.

· Collaboration: Collaborate with cross-functional teams, including marketing, sales, and IT teams, to ensure smooth coordination and resolution of issues.

· Deployment Support: Support deployment activities and participate in pre deployment KT sessions and review design documents, inventory and go-live checklist.

Qualifications –

· Minimum of 4 years of experience in Adobe Marketo Engage or other marketing automation platforms.

· Minimum of 2 years of experience in application support, monitoring, or related roles

· Troubleshooting Skills: Strong analytical and problem-solving skills to identify and resolve issues related to the Adobe Marketo Engage platform.

· Communication: Excellent written and verbal communication skills to effectively interact with users and stakeholders, explain technical concepts, and provide support.

· Collaboration: Ability to work collaboratively in a team environment and coordinate with multiple stakeholders to achieve common goals.

· Documentation: Strong documentation skills to maintain accurate records of processes, troubleshooting steps, and knowledge base articles.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Salary and Other Compensation:

The annual salary for this position is between $110,000/Year to $140,000/Year depending on the experience and other qualifications of the candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.