IT Analyst

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About Duke Health Technology Solutions
Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Job Description
The IT Analyst demonstrates knowledge and proven application of knowledge within the Maestro Care/Epic Cache/Iris DBA process workflow. This position is essential for ensuring adherence to security requirements through patching and stability of the environment through proactive monitoring, understanding strategic objectives, and staying updated with the latest trends and developments in database management and system resiliency. Work Performed
The duties and responsibilities of the Analyst, IT will vary depending on the work area. The following criteria may be used to determine the level at which a candidate is hired:
LEVEL 1:
• Individual contributor representing the most common entry point for this career ladder; works under direct supervision.
• Demonstrates knowledge and proven application of knowledge within a specific discipline(s).
• Completes tasks and portions of larger projects, identifying internal resources to build project team capabilities.
• May function in a cross-team environment.
LEVEL 2:
• Individual contributor who works under limited supervision. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge.
• Maintains a level of exposure to external industry and market technical intelligence.
• Performs and coordinates simple to complex projects with minimal direction.
• Optimizes internal resources to maximize team capabilities.
• Leads peers to resolve complex issues consistent with divisional/organizational goals. Serve as a technical resource for discipline in cross-functional teams.
• Effectively communicates specific IT issues/solutions to clients.

SKILLS
LEVEL 1:
• Keeps current on new industry trends in a specific discipline and applies learnings to assignments.
• Takes personal responsibility for taking action on projects that result in solutions that truly address customer needs.
• Understands when to request supervisor involvement in programming-related matters.
• Considers the impact on others and current processes within discipline before taking action. Adapts individual work style and reprioritizes assignments as changes in department or project goals or requirements are communicated.
• Independently completes complex tasks and portions of larger projects.
• Identifies and uses appropriate resources to accomplish tasks and build individual and team knowledge.
• Suggests new approaches to accomplishing individual responsibilities or team assignments.
• Accomplishes assignments/project objectives by keeping people focused on the solution and the team informed of project status.
• Shares information and solicits input and ideas from other team members.
• Persuades team members to use different work steps/methodologies to accomplish assignments.
• Promotes the goals of the initiative, setting aside departmental or functional biases to achieve objectives.
• Delivers systems or programs that are completed on time and within budget.
• Self-motivated and focused on delivering quality work even when faced with difficulties or over a longer-term project.
• Possesses advanced knowledge and proven application of it within a specific discipline.
• Assists project team members in accomplishing technical or programming-specific tasks.
• Independently completes complex tasks and portions of larger projects.
• Realistically evaluates own progress against expectations/goals and takes necessary actions to address developmental needs or performance issues.
• Develop realistic project plans for assigned tasks or portions of larger projects and modify plans as requirement changes are communicated.
• Obtains necessary information/data to complete assignments independently or as part of a project team. Understands client/project issues to develop moderately complex solutions within a single discipline.
• Develop strong working relationships with colleagues and/or project team and customers to effectively complete team goals and objectives.
• Build strong working relationships with members of his/her team and interact and establish relationships with individuals in other teams or departments as needed.
LEVEL 2:
• Keeps current on industry and market intelligence; applies appropriate new technologies and best practices to specific disciplines or functional areas.
• Adapts/modifies personal and project goals to align with IT priorities.
• Uses a variety of communication styles to get (technical) messages across clearly to a variety of audiences through the use of terminology and examples that are familiar.
• Displays ability to recognize appropriate communication, audience, timing, and content necessary for building and maintaining alliances for success.
• Effectively communicates specific IT issues/solutions to clients.
• Develops solutions that help the customer in both the short- and long term.
• Takes personal responsibility for taking or directing actions on projects that result in solutions that truly address customer needs.
• Takes action without being prompted to achieve business goals.
• Identifies and uses appropriate resources to accomplish projects and build knowledge within a specific discipline or department.
• Persuades others to reach conclusions or make decisions regarding complex issues through understanding the ideas, situations, or problems by breaking the issue into small pieces or by identifying causal links or relationships.
• Synthesizes data from multiple (appropriate) sources to make sound decisions.
• Considers impact on IT goals before making decisions.
• Implements new approaches, and/or technologies to develop solutions meeting customer's needs.
• Promotes goals of the initiative, overcoming departmental or functional biases to achieve objectives.
• Delivers systems or projects that are completed on time and within budget. Ability to motivate and focus self and others to reach long-term project goals even when faced with difficulties.
• Possesses expert knowledge and proven application ( through developing solutions and efficiencies) of it in a specific discipline or functional area.
• Actively seeks out opportunities to share his/her in-depth knowledge and contribute to the learning of other department or team members.
• Performs and coordinates simple to complex tasks with direction.
• Accepts accountability for decisions, actions, and commitments of self and others to successfully meet project objectives.
• Prioritizes and organizes project actions and resources to achieve targeted objectives.
• Achieves project objectives through the identification and coordination of the right people to participate in the project initiatives.
• Identifies key issues, analyzes cause/effect relationships, and seeks ideas and suggestions from those who can contribute and are affected.
• Develop solid working relationships with colleagues, customers, and across project teams to effectively achieve functional/project goals.
• Builds strong working relationships with members of his/her team and those within other relevant teams, departments, or disciplines.
• Keeps team focused on goals and addresses issues to ensure good working relationships are maintained.

Education

Bachelor's degree in a related field, or four years of equivalent technical experience required.

LICENSURE/CERTIFICATION: EPIC Credential requirements will vary, depending on the work area.

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