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Assistant General Manager- NYC

4 months ago

Collinsville Texas, Grayson County, TX, United States Traditions Hospitality Group Full time
Job Details Level Experienced Job Location NYC Burgers and Dogs - WinStar World Casino & Resort - Thackerville, OK Position Type Full Time Job Shift Any Job Category Restaurant - Food Service Join Our Family

Who says you can't choose your family?

We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day.

We are looking for employee-focused leaders to fulfill management position.

Whats in it for you?

The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere Should you invest your career in a job so amazing youll feel proud to be a part of every day?

Employee Benefits:

  • Now Offering Daily Pay
  • 401(k) Matching
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Employee Assistance Program
  • Employee Discount
  • Paid Time Off
  • Employee Recognition Programs
  • Anniversary & Birthday Programs
  • Award Co.

OUR MISSION:

Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time.

#PASSIONISWHATFUELSUS

Position Description

Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience.Manages the employees and activities of the restaurant under the direction of the General Manager. Ensures food and beverage quality, cleanliness, and guest satisfaction. Overall coordination of the restaurant operations, to plan and maintain production, budget and growth goals for the restaurant. Monitoring and reviewing information from supplies, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Embodies Tradition's Mission, Vision, and Core Values
  • Communicates regularly with the General Manager the activities of the restaurant and its employees to include written reports of the activities at the owners request
  • Sets PACE & TONE for the shift. Motivates staff to achieve results
  • Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentaiton, and evaluation
  • Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high
  • Provides motivation to team through active learning. Develops a strong teamwork environment
  • Conducts meetings shiftly, weekly, monthly, quartely, or annually as expected to facilitate communication and create synergy
  • Builds rapport with all team members through active listening and problem solving skills
  • Holds self to a higher standard, being a role model at all times
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility
  • Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs
  • Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance in dining facility
  • Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned
  • Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted
  • Investigate and resolve complaints regarding food quality, guest service, or facility cleanliness
  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
  • Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity
  • Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
  • Schedule and or monitor hours and assign duties based on business, events and specials
  • Responsible for ensuring proper rotation of sections, bars and schedules for the employees without bias or prejudice.
  • Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs
  • Establish minimum standards for employee performance and guest service
  • Greet guests, escort them to their seats, and present them with menus and wine lists
  • Maintain food and equipment inventories, and keep inventory records
  • Monitor employee and guest activities in order to ensure liquor regulations are obeyed
  • Order and purchase equipment and supplies
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
  • Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable
  • Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity
  • Schedule staff hours and assign duties
  • Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients
  • Take dining reservations
  • Explain how various menu items are prepared, describing ingredients and cooking methods
  • Maintain personal health and sanitation standards (wash hands when using restroom, etc.)
  • Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety
  • Address all employee issues immediately in accordance with policy
  • This position is located within The Chickasaw Nation's Casinos.

OTHER DUTIES AND RESPONSIBILITIES:

  • Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
  • Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
  • Assist the owner with special projects as needed
  • Recruiting, interviewing, selecting, hiring, promoting, and terminating employees
  • Uniforms and/or clothing should always be on stage clean
  • Ensure everyone always wear safety/slip resistant shoes
  • Ensure everyone wears a safety belt when lifting objects over 20lbs
  • Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought
  • Superior attendance and punctuality
  • Attendance in mandatory meetings, training, workshops, and/or seminars
  • Adhere to organization policies and procedures

REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE):

  • Must be 21 years of age or older
  • Excellent oral and written communication skills
  • Expert computer skills, ability to compose and create reports, letters, memos, and procedures
  • Mature judgment and professionalism in handling all matters
  • Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology
  • Ability to read and understand information and ideas presented in writing
  • Excellent math skills
  • Organization and problem-solving skills
  • Must possess or be able to obtain an Oklahoma Liquor License

WORKING CONDITIONS AND PHYSICAL EFFORT:

  • Reaches, bends, stoops, lifts, carries and pushes
  • Lifts and carries supplies, and cases, weighing up to 20 lbs
  • Essential hand/eye coordination
  • Work is normally performed in a typical interior restaurant/bar/casino work environment
  • Noise level is moderate to high
  • Moderate or high exposure to cigarette smoke when on property
  • Limited exposure to physical risk
  • Moderate physical effort requires

EEO

Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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