HVAC Truck Based Technical Team Lead Controls

3 days ago

New York New York, Manhattan, NY, United States Johnson Controls Full time

Be part of the future

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

• Competitive Starting Pay

• Paid Training

• Global Advancement Opportunities

• Company Vehicle (as applicable)

• Referral Bonuses

• Comprehensive Benefits

• Medical/Dental/Vision insurance

• Health Savings Account (HSA)

• Life Insurance

• 401(k) savings plan with company match

• Short-Term and Long-Term Disability

• Employee Assistance Program

• Wellness Program

• And More

What you will do:

Under general direction, perform preventive maintenance, repair, installation and/or replacement of HVAC Controls Systems & Equipment, Building Control Systems, and occasionally Fire/Security Systems.

Mostly, work will involve Johnson Controls Metasys brand of building automation systems and controls products.

How you will do it:

  • Experience with programming and/or troubleshooting in one or more of the following brands of HVAC Controls products is highly desired: Johnson Controls, Honeywell, Siemens, Delta, Distech, Carrier, ALC, and/or Andover. Experience with BAS communication protocols should include one of the following: BACnet MSTP, BACnet IP, N2, P1, Modbus, and/or LON.
  • Additionally, Technical Team Lead shall assist branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and providing technical support and assistance with technical development for others in the HVAC Controls team.
  • Ensures work is being performed in compliance with company, state, local and Federal legal requirements and operates on the job with the highest level of ethics.
  • Properly completes all required company, customer, and service documentation.

What we look for:

Required

  • High School Diploma or GED (Bachelor’s Degree, preferred)
  • At least 3 years of related experience working as a Field Supervisor. Preferably familiar working in this type of role within NY city/state.
  • Adheres to all Johnson Controls and customer safety standards. Provides safety leadership and instruction to all Technicians. Provides safety awareness and instruction to subcontractors on Johnson Controls work sites.
  • Recognized as a Leader by peers while being a coach and mentor within the branch. Escalation point on technical issues and provides on-the-job training for other technicians.
  • Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems.
  • Escalation point from the branch to the technical resource team for critical issues. Viewed as an expert in given field by both employees and customers.
  • Assists management with assuring proper field operational disciplines of other Technicians are followed.
  • Regularly provides input on development and training needs of the branch.
  • Assists in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent, as appropriate.
  • Assists with the identification of material needs required for service delivery.
  • Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation.
  • Communicates with customer upon arrival and before leaving the work site. Ensures high levels of customer satisfaction. Meets regularly with customer to become familiar with operating problems. Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs.
  • Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction.
  • Provides consultant level services for customers related to building system repairs and enhancements.
  • Ensures ultimate customer satisfaction levels with assigned customers.
  • Conducts self-study (reading, research and practice) to improve and maintain technical proficiency.
  • Completes all training and certifications as required by the company.

Pay Range: hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement.

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