Customer Experience Associate

4 weeks ago

Boston MA, Suffolk County, MA, United States DraftKings Full time

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

At DraftKings, we're at the forefront of innovation in the sports and gaming entertainment industry. We’re growing rapidly and looking for a Customer Experience Associate to be the primary point of contact for DraftKings customers, regarding our products, answering customer questions, and advocating across the company. By joining our team, you’ll be gaining valuable experience in communication, problem-solving, and conflict-resolution skills allowing opportunities for growth and development. Our mission is to bring fans closer to the games they love through cutting-edge technology and unparalleled experiences.

What you’ll do as a Customer Experience Associate

  • Provide exceptional customer service through demonstrating product knowledge, problem solving, and research skills.

  • Manage high quality communications with our customers across several channels – phone, email, chat, and social media.

  • Ability to meet high qualitative and productivity KPI expectations of the role, such as quality of customer interactions,, average handle time, adherence to shift, etc.

  • Promote the DraftKings brand through your conflict resolution abilities and effective communication skills.

  • Advocate for our players to help us grow the business.

  • Become licensed in multiple states, through applicable gaming commissions to assist customers across platforms.

What you'll bring

  • College degree, equivalent or prior work experience, preferred.

  • Prior online customer support or transferable experience, preferred.

  • Ability to work overnight on weeknights and weekends between the hours of 10:00 pm - 6:00 am, which includes 5 days of work with 2 days off, first 3 weeks of employment will require day shift during training. DraftKings Customer Experience team holds a Bi-Annual shift change that goes into effect September and March of each year. All CX team members take part in this shift change to ensure proper staffing during our NFL and non NFL periods.

  • Proficiency with Zendesk (or other ticketing processor systems) and Microsoft Office product suite, preferred.

  • If you are polite, attentive, and friendly, then we are looking for you.

Must be at least 21 years of age due to state(s) licensing requirements.

The US hourly rate for this full-time position is $15.60 - $23.40, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

  • Risk Monitoring Operations Associate

    7 days ago

    Boston, Massachusetts, Suffolk County, MA, United States DraftKings Full time

    We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges...

  • Certified Surgical Technologist

    1 month ago

    Boston, MA, 02298, Suffolk County, MA, United States Jackson Therapy Partners Full time

    Adventure is waiting for you as a Certified Surgical Tech at Jackson Therapy Partners where you'll assist physicians and nurses in the operating room during surgical procedures. Live in your favorite locations every 13 weeks on average (or stay longer) and get full-time benefits while enjoying amazing adventures in patient care. What is a traveling surg...

  • Mammography Tech

    1 month ago

    Boston, MA, 02298, Suffolk County, MA, United States Jackson Therapy Partners Full time

    We're hiring an experienced Mammo Technologist for a travel assignment where they'll perform specialized examinations of the breast to help in the diagnosis and treatment of breast disease in patients. What is a traveling Mammo Tech? Learn more about becoming a traveler. Minimum Qualifications Valid AART certification in RT Mammography. 2 years of...

  • Full Time Veterinarian

    3 weeks ago

    Boston, MA, 02114, Suffolk County, MA, United States Lap of Love Full time

    Life is HAPPIER at Lap of Love! Join Lap of Love as an In-Home, Associate Veterinarian in BostonAre you ready for a change of pace from in-clinic practice? Looking to reconnect with pet families and provide the kind of service you’d always envisioned by having generous appointment times and minimal administrative work? Do you consider yourself a...

  • Maintenance Technician I

    2 weeks ago

    Boston, MA, 02116, Suffolk County, MA, United States Marriott International, Inc Full time

    Job Number 24088328Job Category Engineering & FacilitiesLocation Courtyard Boston Downtown, 275 Tremont Street, Boston, Massachusetts, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance...

  • Cashier- Boston, MA

    6 days ago

    Boston, Massachusetts, Suffolk County, MA, United States Panera Bread Full time

    Our Boston, MA Panera Bread location (Stuart Street) is hiring associates! Great company with plenty of opportunity for advancement. Pay up to $17.50/hr. Must be 18+ to apply. Apply today for immediate interview!Panera Bread / PR Restaurants is seeking Cashiers to join our supportive team of dynamic and hardworking café professionals. At PR Restaurants,...

  • Retail Shift Supervisor

    1 week ago

    Boston, Massachusetts, 02298, Suffolk County, MA, United States Hudson Group Full time

    $300 HIRING BONUS FOR JOINING OUR TEAM! Grow With Us! Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.What We Will Offer You: A competitive rate of pay of: $21.00 per hourA 20% off Hudson Employee DiscountA 50% off...

  • Certified Wound Ostomy Continence RN

    2 weeks ago

    Boston, Massachusetts, Massachusetts, 02112, Suffolk County, MA, United States Beth Israel Deaconess Medical Center Full time

    Job Type: RegularTime Type: Full timeWork Shift: Day (United States of America)FLSA Status: Non-ExemptWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Coordinates care for patients receiving treatment in a specialty service, including the evaluation, assessment, scheduling, consultation...

  • Registered Nurse Wound Ostomy Continence

    1 day ago

    Boston, Massachusetts, Massachusetts, 02112, Suffolk County, MA, United States Beth Israel Deaconess Medical Center Full time

    Job Type: RegularTime Type: Full timeWork Shift: Day (United States of America)FLSA Status: Non-ExemptWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Coordinates care for patients receiving treatment in a specialty service, including the evaluation, assessment, scheduling, consultation...

  • Radiologic Technologist II

    1 week ago

    Boston, Massachusetts, Massachusetts, 02112, Suffolk County, MA, United States Beth Israel Deaconess Medical Center Full time

    Job Type: RegularTime Type: Full timeWork Shift: Day (United States of America)FLSA Status: Non-ExemptWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Schedule:Tuesday- 8a-8:30pWednesday- 9a-5:30pThursday 8a-4:30pFriday 8a-4:30pJob Description:Job Summary: Performs a wide range of...

  • Ultrasonographer II

    4 days ago

    Boston, Massachusetts, Massachusetts, 02112, Suffolk County, MA, United States Beth Israel Deaconess Medical Center Full time

    Job Type: RegularTime Type: Full timeWork Shift: Rotating (United States of America)FLSA Status: Non-ExemptWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Performs a wide range of Ultrasound procedures including abdominal, obstetrical, gynecological and some vascular exams. Interacts...

  • Ultrasonographer II

    4 days ago

    Boston, Massachusetts, Massachusetts, 02112, Suffolk County, MA, United States Beth Israel Deaconess Medical Center Full time

    Job Type: RegularTime Type: Full timeWork Shift: Day (United States of America)FLSA Status: Non-ExemptWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Performs a wide range of Ultrasound procedures including abdominal, obstetrical, gynecological and some vascular exams. Interacts daily...

  • Ultrasonographer II

    4 days ago

    Boston, Massachusetts, Massachusetts, 02112, Suffolk County, MA, United States Beth Israel Deaconess Medical Center Part time

    Job Type: RegularTime Type: Part timeWork Shift: Evening (United States of America)FLSA Status: Non-ExemptWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Performs a wide range of Ultrasound procedures including abdominal, obstetrical, gynecological and some vascular exams. Interacts...

  • Ultrasonographer II

    1 day ago

    Boston, Massachusetts, Massachusetts, 02112, Suffolk County, MA, United States Beth Israel Deaconess Medical Center Full time

    Job Type: RegularTime Type: Full timeWork Shift: Rotating (United States of America)FLSA Status: Non-ExemptWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Performs a wide range of Ultrasound procedures including abdominal, obstetrical, gynecological and some vascular exams. Interacts...

  • Ultrasonographer II

    1 day ago

    Boston, Massachusetts, Massachusetts, 02112, Suffolk County, MA, United States Beth Israel Deaconess Medical Center Full time

    Job Type: RegularTime Type: Full timeWork Shift: Day (United States of America)FLSA Status: Non-ExemptWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Performs a wide range of Ultrasound procedures including abdominal, obstetrical, gynecological and some vascular exams. Interacts daily...

  • Ultrasonographer II

    1 day ago

    Boston, Massachusetts, Massachusetts, 02112, Suffolk County, MA, United States Beth Israel Deaconess Medical Center Part time

    Job Type: RegularTime Type: Part timeWork Shift: Evening (United States of America)FLSA Status: Non-ExemptWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Performs a wide range of Ultrasound procedures including abdominal, obstetrical, gynecological and some vascular exams. Interacts...

  • Citizens Branch Manager

    1 week ago

    Boston, Massachusetts, Massachusetts, 02112, Suffolk County, MA, United States Citizens Full time

    As a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. The Branch Manager is directly responsible for creating and maintaining a strong customer-centric culture and is the primary mentor and manager to...

  • Citizens Branch Manager

    1 day ago

    Boston, Massachusetts, Massachusetts, 02112, Suffolk County, MA, United States Citizens Full time

    As a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. The Branch Manager is directly responsible for creating and maintaining a strong customer-centric culture and is the primary mentor and manager to...

  • Ultrasonographer II

    2 weeks ago

    Boston, Massachusetts, Massachusetts, 02112, Suffolk County, MA, United States Beth Israel Deaconess Medical Center Part time

    Job Type: RegularTime Type: Full timeWork Shift: Rotating (United States of America)FLSA Status: Non-ExemptWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.$7,500 Sign On Bonus!!!Monday - Friday 8-430pmPerforms a wide range of Ultrasound procedures including abdominal, obstetrical,...

  • Licensed Practical Nurse

    6 days ago

    Boston, Massachusetts, 02298, Suffolk County, MA, United States CareerStaff Unlimited Full time

    Licensed Practical Nurse - LPN - Inpatient Skilled Nursing Facility Experience success from day one as a Licensed Practical Nurse at a Boston, MA facility that will equip you to succeed! On top of a $40/hr pay rate, you will also enjoy a welcome orientation with a personal shadowing experience to help you acclimate to the facility. Enjoy a top-of-the-line...