Customer Service Associate

4 weeks ago

Jacksonville FL, Duval County, FL, United States Hertz Full time

As a Customer Service & Sales Associate, you will be interacting with Hertz rental car customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.

This position includes a rewarding compensation and benefits package:

  • $13.00 an hour as your base pay
  • Overtime hours are compensated at 1.5 times your hourly rate
  • Includes full range of medical, dental, vision, 401K benefits offerings
  • Uncapped monthly sales incentives
  • Potential for top sellers to make over $100K annually

The primary function of this role is to provide world class service to Hertz Platinum customers by providing helpful, courteous, and quality service.

  • Responding to customer inquiries.
  • Adherence to all company policies and procedures.
  • Providing directions in a courteous and expeditious manner.
  • A commitment to continuous improvement in an ever-changing industry.
  • Related duties as required.
  • Fluency in English
  • Flexibility to workdays, nights, weekends, and holidays
  • Computer literate
  • 2-3 years of customer service and sales experience, preferably in the car rental or tourism industries
  • Ability to work in a fast-paced environment with a variety of tasks
  • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills
  • Computer literate

Physical Requirements:

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

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