Assistant Store Manager Operations

2 weeks ago

Boston MA, Suffolk County, MA, United States House of Sport Full time

House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms.

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.

If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today

OVERVIEW:

DICK’S House of Sport is seeking a passionate, people-first store leader to oversee Operations and Logistics. This person will work overnight shifts.

  • Partners with Operation Director on long-range management of the store workforce. Oversees payroll to meet budget which includes effectively scheduling teammates based on freight schedule, athlete traffic and analyzing sales through reports and reacting accordingly.

  • Hires and builds strong teams by partnering closely with the Operations Director to create targeted hiring strategies to actively recruit within the community and ensure the team reflect the communities that it serves.

  • Leads with coaching and development when handling teammate discipline, appraisals, and performance matters and making recommendations with respect to the termination and advancement of teammates.

  • Plans, organizes, and controls for 90 days out with the guidance of the Operations Director. Creates a hassle-free shopping experience by identifying opportunities in the store and validating key in-store programs and processes (e.g., BOPIS, ship-from-store, etc.)

  • Directly manages team in assigned operations department(s) and has a dotted line responsibility for managing teammates in other areas of the store when serving as Head Coach. Ensures their department(s) meet all merchandising/operations standards and procedures.

  • Holds teammates accountable for meeting established operational guidelines and process efficiencies, brand standards, customer service expectations and company policies.

  • Ensures compliance with all company operational processes including but not limited to: firearm compliance (where applicable), cash handling procedures, and safety requirements as well as conducting Loss Prevention audits as required. Ensures teammates are practicing safety and security processes while executing Loss Prevention programs and best practices (may serve as store "Shrink Coach").

  • Prioritizes training, coaching and development of oneself and others by infusing learning into day-to-day leading; focuses on accountability through motivation, hands-on coaching, regular exposure, and stretch assignments; builds development plans in partnership with teammates. Responsible for making recommendations with respect to the termination and advancement of teammates.

  • Maintains a people-first culture by consistently connecting with teammates and building mutual trust and respect. Transparently communicates and finds creative ways to build a high-energy and engaging environment for all teammates.

  • Creates an inclusive store environment where everyone (teammates & athletes) feels safe, welcome, and encouraged to bring their best self to work. Creates and supports opportunities for teammates to give back to their community.

#LI-MB1

#DSGT1

QUALIFICATIONS:

  • 1-3 years of retail management experience (or customer-focused experience)

  • Strong problem-solving ability and analytical skills

  • Flexible availability – including nights, weekend, and holidays

Based on the location of the House of Sport, you may be required to submit relevant state mandated clearances to supervise minors.

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