The Street Bar Service Assistant

1 day ago

Boston Massachusetts, Suffolk County, MA, United States The Newbury Boston Full time
Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston’s Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

Overview:

The Street Bar – Service Assistant is responsible for assisting the servers in providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The busperson must insure that all tables are kept clean and presentable with clean china, glassware, silverware and linen.

Responsibilities:
  • Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
  • Keep all work areas clean and properly stocked according to the current meal period.
  • Keep all tables cleaned and properly set according to property specific standards.
  • Break down trays of soiled dishes and linen in the dishroom area according to established standards.
  • Assist servers by delivering and refilling beverages, bussing tables, and promptly resolving any guest requests.
  • Complete daily opening and closing duties and cleaning according to established side-work checklist.
  • Answer the phone in an attentive, courteous and efficient manner.
  • Assist fellow employees as needed throughout the shift.
  • Provide service to guests in server’s or bartender’s absence as needed.
  • Maintain beverage levels in glasses/cups on table at least ¾ full at all times (coffee, tea, soda, lemonade, and water).
  • Ensure overall guest satisfaction.
Qualifications:

Education & Experience:

  • High School diploma or equivalent
  • Excellent reading, writing and oral proficiency in the English language.
  • 3 year food and beverage serving and/or related food and beverage experience in luxury hotel or restaurant.
  • Above average knowledge of wines, spirits, and mixed drinks.

Physical Requirements:

  • Flexible and long hours sometimes required.
  • Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

General Requirements:

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times.
  • Stock linen, china, silver and glassware for service.
  • Ensure all silver equipment is in good condition and polished.
  • Maintain and retrieve all food items from the kitchen and attractively and safely transport them to an outlet.
  • Work closely and communicate with the kitchen staff.
  • Assist servers and bartenders in table-side service of beverages, and bread and butter.
  • Properly set a table and carry a tray.
  • Clear and clean tables after guests depart.
  • Assist in the breakdown of side stations, bar and back of the house areas.
  • Ensure clean, neat and organized work areas and side stations.
  • Recognize regular guests and to greet them by their name.
  • Use guest names for all guests as guest name becomes known.
  • Supply ice to all bars.
  • Assist bartenders with requisitions for all beverages.
  • Deliver supplies to the bar.
  • Assist bartenders in service bars when possible.
  • Assist bartenders in opening and closing duties.
  • Maintain bars and service stations clean and neat.
  • Complete all tasks with utmost concern for safety of fellow employees and equipment.
  • Respond properly in any hotel emergency or safety situation.
  • Perform other tasks or projects as assigned by hotel management and staff.

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