CCG Clinical Manager

3 weeks ago

BALTIMORE MD, Baltimore County, MD, United States Kolmac Full time

The Clinical Manager at Kolmac Integrated Behavioral Health and all of its subsidiaries ("Kolmac" or the "Company") is ultimately responsible for the daily administration and supervision of Kolmac-CCG delivery of clinical services. This includes staffing all programs, as well as the training and development of all clinical staff. The Clinical Manager is responsible for ensuring that all Addictions Counselors have a foundation that will allow them to perform all responsibilities of their position. The Clinical Manager in partnership with the Executive Director is responsible for managing Key Performance Indicators. This individual provides oversight and authority for ensuring compliance with Kolmac/CCG policies and procedures. The Clinical Manager has responsibility for the long and short-term planning, program evaluation, and compliance with federal, state, local, and independent regulatory statutes.


  • In partnership with the Executive Director, is responsible for all staffing processes, including interviewing, training, staffing for all sessions/groups, performance management/annual evaluations as well as review of and approval of timecards
  • In partnership with the Executive Director, addresses performance issues including disciplinary action (verbal and written) as needed
  • In partnership with the Executive Director is responsible for executing established clinical outcome Key Performance Indicators including patient retention, successful program completion rates, direct client care, clinical outcomes, program census and attendance, and Average Length of Stay
  • In partnership with the Executive Director is responsible for ensuring staff Key Performance Indicators including counselor direct care hours are being met
  • Sets a standard of clinical and professional excellence providing clear expectations and accountability for all clinical staff, including ensuring that all staff adhere to guiding principes
  • Along with the Executive Director is responsible for overall patient satisfaction. Responds to patient concerns and resolves clinical, program, and customer service issues with solutions that are in line with established ethical guidelines and best practices
  • Perform regular employee reviews and provide feedback on their performance to help motivate their dedication to professional goals
  • Safeguards model fidelity ensuring that an evidence-based, harm reduction and recovery oriented approach to patient care is promoted and practiced
  • Is skilled in Motivational Interviewing, Cognitive Behavioral Therapy, Trauma Informed Care and Trauma Informed Treatment Approaches, and assists in training clinical staff in these approaches
  • Provides supervision with a focus on performance management as well as clinical certification or licensure
  • To include the following:
  • Will complete weekly clinical supervision documents within 24 hours of supervision and submit to clinical leadership in accordance with company clinical supervision policies
  • Ensures completion of clinical documentation including Treatment Plans, BAMs, group, individual, discharge summaries, and all other required documentation
  • Facilitates and documents weekly staff meetings and group supervision, and case consultations as needed
  • Regularly observes groups and individual sessions to ensure service delivery meets clinical standards
  • Completes and submits to clinical leadership the required number of active chart reviews as well as 100% of intake charts and 100% of discharge charts to ensure all treatment and documentation being provided is consistent with the organization’s standards
  • Reviews daily and weekly reports to ensure patient care, documentation, and other Key Performance Indicators are adhered to
  • Reviews all admission, discharge and other census data weekly for their program / area of responsibility
  • Coordinates with clinical leadership / Human Resources the on-boarding and termination status of all employees consistent with organization standards
  • Responsible for carrying a reduced caseload. Temporary full caseload may be required based on program needs
  • Will be responsible for group coverage as needed
  • Provides support and direct intervention to staff members during client crises
  • Partners with the compliance team to maintain compliance with CARF standards and state regulations.
  • Adheres to company operating policies and procedures
  • Collaborates with the medical director and other clinical/medical leadership to improve and develop clinical programming, ensuring Kolmac/CCG is implementing evidenced-based practices
  • Embodies the spirit of a teacher, continually driving professional growth with all clinical and administrative team members
  • Must be willing provide clinical trainings for company that are outside of assigned program / area of focus
  • Must be willing to perform marketing and outreach in community promote services and develop strategic partnerships with community stakeholders
  • Promotes the organizations image in a positive and professional manner
  • Other duties as assigned

Education and Experience:

Must Haves:

  • Must meet all state and regulatory requirements to provide Clinical Supervision to Substance Use Disorder clinical staff in the state you are employed
  • Experience providing group and individual counseling to individuals with substance use and co-occurring psychiatric disorders
  • Minimum of 1 year experience in a supervisory/leadership position within the human services field
  • Familiar with state / federal regulations, CARF standards, and DEA regulations – when necessary
  • Must have a minimum of 3 years working within the field of substance use disorder treatment
  • Must become competent in Medication Assisted Treatment best practices
  • Must be willing to work the hours that are required based on specific location
  • Exhibits excellent written and oral communication skills
  • Excellent documentation and computer skills required, including the use of electronic medical records.
  • Is engaging with staff and patients while promoting accountability that supports the organizations clinical outcomes and metrics
  • Compliance with the ethical and professional standards and practices of counselors and therapists.
  • Initiative to lead and be proactive in critical situations. Advanced problem solving and decision-making skills
  • Knowlege of and competency in crisis intervention, risk assessments including suicide assessment skills, and must be skilled in de-escalation techniques

Licenses and Other Required Credentials:

  • LCADC, LCPC, LCSW-C, CAC-AD, and SUD Approved Supervisor status in Maryland
  • LPC, LCSW, LSATP in Virginia
  • CADC LCDP, LPCMH, LCSW in Delaware
  • LPCC, LISW, LCDC-3 In Ohio

Direct Reports:

  • All clinical staff within the clinic or region
PandoLogic. Category:Healthcare, Keywords:Clinical Services Manager, Location:BALTIMORE, MD-21201

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