Information Systems Fulltime Supervisor

1 month ago

Bowie MD, Prince George's County, MD, United States Six Flags America Full time

Job Summary:

The IS Supervisor role is to oversee the daily operational functions of the Information Systems Department for the assigned Six Flags properties. The position is to execute and support on-going corporate directives as well as lead any Information Systems team members and/or site-specific third-party consultants to maintain operations. The IS Supervisor is responsible for assisting in the maintenance of IS systems at Six Flags America, both in park and back-office areas. Provide status reports to Corporate IS Management and Finance Director and Park stakeholders and support staffs required for the successful execution of tasks including local area network (LAN), Point of Sale Systems (POS), Voice Over IP (VoIP) and future implementation of new systems for the Six Flags properties.

Key Duties & Responsibilities:

  • Ensure through established tools and processes that Six Flags America and Hurricane Harbor

  • Systems infrastructure is properly maintained and operational at all times

  • Supervise, develop, and lead the Information Services department staff

  • Monitor Local Area Network (LAN) and Wide Area Network (WAN) performance

  • Provide software and hardware support for on-site operational and administrative systems, custom or 3rd party software, and Corporate supported business systems

  • Provide strict adherence to corporate security policies and procedures

  • Become proficient in the support and maintenance of all processing platforms, architectures, and systems used by Six Flags

  • Partner with the Corporate IS Team to provide and coordinate on-site and off-site training for existing and new software and hardware

  • Work with Six Flags Corporate IS in planning, executing, coordinating, and verification of software and hardware installation, implementation, testing, and upgrades, to ensure quality of systems operating and performance

  • Provides second level end-user support for all in park and back office users

  • Coordinates and escalates support issues as needed to the appropriate local park management, corporate and/or third-party support teams

  • Continuously monitors and updates hardware/software inventory system, while following change management policies and procedures

  • Perform System and Network Engineering Support for all park-based servers, infrastructure and equipment

  • Document and follow up all end user help desk work orders in the Six Flags help desk system ensuring prompt response/resolution to all IS calls and work orders

  • Conduct/oversee all IS related equipment audits to ensure that equipment is well maintained and functioning properly

  • Participation in status calls to review corporate initiatives and individual park needs

  • Maintaining technical proficiency in areas deemed necessary to support the on-going and future operating environment

  • Monitors and troubleshoots local SF Media Networks (SFTV) and park audio hardware and software

  • Other duties as assigned

The Ideal Candidate must possess:

  • Knowledge of network, fiber and audio cable infrastructure

  • Knowledge of audio systems such as: Media Matrix, Cobra Net, ENCO or related hardware/software is preferred

  • Minimum 2 – 3 years’ experience in systems engineering, systems support, show audio or in a technology-related industry (theme park experience preferred)

  • Excellent written and oral communication, and interpersonal skills

  • Strong leadership and motivational skills

  • Ability to manage multiple projects within deadlines

  • Ability to work all shifts including weekends and holidays including extended shifts

  • The ability to be able to walk long distances, stand for long periods, have excellent vision (corrected, if applicable), work in high places, and the ability to lift a maximum 60 lbs

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