Financial Care Specialist I

3 weeks ago

FRESNO California, Fresno County, CA, United States CEDARS-SINAI Full time
Job Description

Align yourself with an organization with a reputation for excellence Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company’s Workplace of the Year. We offer an outstanding benefits package that includes healthcare and a generous time-off policy, in addition to competitive compensation. Join us Discover why U.S. News & World Report has named us one of America’s Best Hospitals.

Tell me more:
Under general supervision and following established practices, policies, and guidelines, provides patient relations support to Patient Financial Services, performing duties which include identifying, analyzing, resolving and responding to customer inquiries, concerns and issues, and following up on accounts to ensure payment and resolution. Positions at this level require advanced knowledge in specialized functions and a full understanding of the revenue cycle. You will work independently and have strong customer service skills and work well with patients, deescalate issues quickly, able to talk, think and access the system to achieve maximum customer satisfaction. This position requires strong analytic and prioritization skills and the ability to understand, interpret and explain payor contracts and CSMC billing and collections policy and practices. This position may be cross-trained in other revenue cycle functions and provide back-up coverage.

  • Applies detailed knowledge of and follows all hospital and department policies, procedures (e.g., PHI, PFS employee handbook).
  • Demonstrates detailed knowledge of Cedars-Sinai’s core patient accounting systems and/or department specific systems and uses them effectively and efficiently.
  • Effectively monitors assigned work queues and workload, ensuring resolve of accounts in a timely and accurate manner. Takes initiative on issues and/or problems by advancing them to the supervisor.
  • Adheres to documentation standards of the department. Accurately uses activity codes. Notes are clear and concise. Correctly enters data in fields. Maintains acceptable levels of speed and accuracy.
  • Completes all necessary research and account follow-up activities to resolve inquiries and/or customer complaints. Ensures that the resolution completed meets the patient’s needs.
  • Responds to patient, insurance company and other authorized third-party inquiries, including return of calls and research needed to bring account to final resolution.
  • Negotiates and documents payment plans within established policies.
  • Achieves timely and accurate account collection for hospital and professional services. Responsible for initiating collection calls to patients and insurance companies to collect on unresolved accounts. Maintains A/R per department protocol. Reviews accounts on continuing basis and refers uncollectible accounts to collection agency or attorney on a timely basis. Ensures account is routed to appropriate work queue for approval.
  • Responds timely, effectively, and appropriately to deliverables.
  • Shares knowledge, time, and expertise to assist other members of the team.
  • Ensures practices and procedures are inclusive of interpersonal and cultural diversity.
  • Identifies and responds appropriately to both internal and external customer needs using available resources.

Qualifications

Requirements:

  • High School Diploma/GED required. Associate degree in business administration or another related major or college level courses in finance, business, or health insurance preferred.
  • A minimum of 1 year of hospital billing or professional billing and/or Collection experience with customer service and call center experience required.


Why Work Here?

Beyond outstanding employee benefits including health and dental insurance, vacation, and a 403(b) we take pride in hiring the best employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our commitment to creating a dynamic, inclusive environment that fuels innovation.


Req ID : 3110
Working Title : Financial Care Specialist I (Customer Service)
Department : CSRC Customer Service and Self-Pay
Business Entity : Cedars-Sinai Medical Center
Job Category : Patient Financial Services
Job Specialty : Patient Billing
Overtime Status : NONEXEMPT
Primary Shift : Day
Shift Duration : 8 hour
Base Pay : $24.34 - $36.51

  • Nurse Manager-Med-Surg

    4 weeks ago

    Fresno, California, 93701, Fresno County, CA, United States Kaiser Full time

    Job Summary: Manages 24-hour departments providing patient care services. Ensures staff provide high quality, accessible, cost effective care, and patient focused services to members across the continuum, which comply with local, state, and federal requirements. Develops and maintains clinical standards of care and practice; responsible for all resource...

  • Financial Care Specialist I

    4 weeks ago

    SACRAMENTO, California, 95813, Sacramento County, CA, United States CEDARS-SINAI Full time

    Job DescriptionAlign yourself with an organization that has a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year. This annual award recognizes...

  • Financial Care Specialist I

    4 weeks ago

    Beverly Hills, California, 90213, Los Angeles County, CA, United States CEDARS-SINAI Full time

    Job DescriptionAlign yourself with an organization that has a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year. This recognizes hospitals and health...

  • Intensive Care Unit

    4 weeks ago

    Fresno, California, 93650, Fresno County, CA, United States Travel Nurse Across America Full time

    Put another $10,000 in your pocket when you take 5 assignments. Up to 15 weeks of vacation. For real.Apply for more details!We're looking for Intensive Care Unit RNs for an immediate travel nurse opening in Fresno, CA. The right nurse should have 1-2 years recent acute care experience. Read below for more requirements. As an ICU Travel Nurse, you'll...

  • Cardiovascular Intensive Care Unit

    3 weeks ago

    Fresno, California, 93650, Fresno County, CA, United States Travel Nurse Across America Full time

    Put another $10,000 in your pocket when you take 5 assignments. Up to 15 weeks of vacation. For real.Apply for more details!We're looking for Cardiovascular Intensive Care Unit RNs for an immediate travel nurse opening in Fresno, CA. The right RN should have 1-2 years' recent acute care experience. Read below for more requirements. As a CVICU...

  • CDI Specialist

    2 weeks ago

    Fresno, California, 93650, Fresno County, CA, United States Community Health System - CA Full time

    Overview: *All positions are located in Fresno/Clovis CA*Opportunities for you!Join a Forbes Top 10 CA Employer!Direct impact on quality patient careTime and a half after 8 hrs + weekend and night differential (call pay for procedural areas)Free Continuing Education and certification including BLS, ACLS and PALSTuition reimbursement, education programs, and...

  • CDI Specialist

    4 weeks ago

    Fresno, California, 93650, Fresno County, CA, United States Community Health System - CA Full time

    Overview: *All positions are located in Fresno/Clovis CA*Opportunities for you!Join a Forbes Top 10 CA Employer!Direct impact on quality patient careTime and a half after 8 hrs + weekend and night differential (call pay for procedural areas)Free Continuing Education and certification including BLS, ACLS and PALSTuition reimbursement, education programs, and...

  • Intensive Care Unit

    3 days ago

    Fresno, California, 93650, Fresno County, CA, United States Travel Nurse Across America Full time

    We're looking for Intensive Care Unit RNs for an immediate travel nurse opening in Fresno, CA. The right nurse should have 1-2 years recent acute care experience. Read below for more requirements. As an ICU Travel Nurse, you'll be responsible for evaluating and monitoring patients in an Intensive Care Unit setting. ICU RNs provide the most direct...

  • RN, Med Surg, Acute care

    4 weeks ago

    Fresno, California, 93721, Fresno County, CA, United States Community Health System - CA Full time

    Overview: *Up to $25K in bonus incentives (sign on and relocation) for qualified candidates* Opportunities for you!Have a direct impact on quality patient care with over 225 beds across 5 units and a RN-patient ratio ranging from 1:4 to 1:6 depending on unit.Time and a half after 8 hrs + weekend and night differential Free Continuing Education and...

  • Physical Therapist

    4 weeks ago

    Fresno, California, 93721, Fresno County, CA, United States Community Health System - CA Full time

    Overview: Opportunities for you!Join a team recognized as being a Top 10 Rehab hospital in the state of CA!Time and a half after 8 hrs + weekend and night differential (call pay for procedural areas).Free Continuing Education and certification including BLS, ACLS and PALSTuition reimbursement, education programs, and scholarshipsVacation time starts building...

  • Occupational Therapist

    4 weeks ago

    Fresno, California, 93721, Fresno County, CA, United States Community Health System - CA Full time

    Overview: Opportunities for you!Join a team recognized as being a Top 10 Rehab hospital in the state of CA!Free Continuing Education and certification including BLS, ACLS and PALSTuition reimbursement and education programsVacation time starts building on Day 1, and builds with your seniority403(b) retirement plan with up to 8% matching contributions Free...

  • RN, Cardiovascular ICU

    4 weeks ago

    Fresno, California, 93720, Fresno County, CA, United States Community Health System - CA Full time

    Overview: *All positions are located in Fresno/Clovis CA*Up to $10k sign-on bonus available for candidates meeting specialty experience requirementsWe are looking for RNs to join our Cardiovascular ICU team! In this fast-paced environment, you will have the opportunity to collaborate with a close-knit team, all while caring for a wide acuity of patients. The...

  • Emergency Room

    3 days ago

    Fresno, California, 93650, Fresno County, CA, United States Travel Nurse Across America Full time

    We're looking for Emergency Room RNs for an immediate travel nurse opening in Fresno, CA. The right RN should have 1-2 years recent acute care experience. Read below for more requirements. As an ER Travel Nurse, you will work with a diverse team of caregivers to appropriately evaluate, triage and implement care using correct procedures and physician...

  • Managing Dentist

    4 weeks ago

    Fresno, California, 93727, Fresno County, CA, United States Western Dental & Orthodontics Full time

    Overview: Our General Dentists perform a variety of preventative, restorative, endodontic, and surgical procedures that fall under the scope of general dentistry. We’re big on teamwork, so you’ll be working and growing with other dentists in your office and region to provide the best treatment for your patients. Plus, we bring the Board Specialists into...

  • Occupational Therapist Assistant Certified

    4 weeks ago

    Fresno, California, 93721, Fresno County, CA, United States Community Health System - CA Full time

    Overview: *All positions are located in Fresno/Clovis CA*Community Medical Centers has been providing central California with the highest level of care available in the region. Community Regional Medical Center measures up with top hospitals nationally and is the 3rd largest in California! With 685 beds, we are home to the only comprehensive Burn and Level I...

  • RN VAD Specialist, Advance Cardiac Services

    1 week ago

    Fresno, California, 93720, Fresno County, CA, United States Community Health System - CA Full time

    Overview: *All positions are located in Fresno/Clovis CA*Opportunities for you!Free Continuing Education and certification including BLS, ACLS and PALSTuition reimbursement, education programs, and scholarshipsVacation time starts building on Day 1, and builds with your seniority403(b) retirement plan with up to 8% matching contributions Free parking and...

  • RN, Cardiovascular ICU

    4 weeks ago

    Fresno, California, 93720, Fresno County, CA, United States Community Health System - CA Full time

    Overview: *All positions are located in Fresno/Clovis CA**Up to $25K in bonus incentives (sign-on and relocation)*Opportunities for you!Direct impact on quality patient care in a system with over 1,000 bedsTime and a half after 8 hrs + weekend and night differential (call pay for procedural areas)Free Continuing Education and certifications including BLS,...

  • RN, Surgical CPCU

    4 weeks ago

    Fresno, California, 93721, Fresno County, CA, United States Community Health System - CA Full time

    Overview: *Up to $25K in bonus incentives (sign-on and relocation)*Opportunities for you!Work for a California top 10 employer Direct impact on quality patient care in a system with over 1,000 bedsTime and a half after 8 hrs + weekend and night differential (call pay for procedural areas)Free Continuing Education and certifications including BLS, ACLS and...

  • RN, Clinical Supervisor, PACU

    4 weeks ago

    Fresno, California, 93721, Fresno County, CA, United States Community Health System - CA Full time

    Overview: *All positions are located in Fresno/Clovis CA**Up to 25K in bonus incentives (sign on and relocation) for qualified candidates*If you are a nurse (RN) looking for a position where you can utilize AND grow your critical care experience, our Post-Anesthesia Care Unit (PACU) supporting a Level 1 Trauma Center may just be for the place for you to grow...

  • RN Supervisor, Cardiac Treatment Center

    1 week ago

    Fresno, California, 93720, Fresno County, CA, United States Community Health System - CA Full time

    Overview: *All positions are located in Fresno/Clovis CA*Opportunities for you!Time and a half after 8 hrs + weekend and night differential Free Continuing Education and certification including BLS, ACLS and PALSTuition reimbursement, education programs, and scholarshipsVacation time starts building on Day 1, and builds with your seniority403(b) retirement...