Specialist II, Business Technology Support

2 weeks ago

LINCOLN Illinois, Logan County, IL, United States US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Full time

Brief description: The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the BT support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the BT Support Leads to quickly resolve any issues.

This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology.

This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians.

Supervisor: Team Leader, IT Local Support Specialist

Classification: Non-Exempt

Educational requirements: H.S. Diploma and minimum 5 years’ experience associated with end user technology support and IT related environments.

Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed.

Description of Responsibilities:

  • Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required.
  • Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing.
  • Ensures software and hardware standards are adhered to at all times based on guidance from Corporate
  • Contribute to the development of policies and procedures.
  • Ensuring software license compliance with all installed software
  • Responsible for imaging workstations using the standard images
  • Maintains and adheres to current system security policy
  • Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels
  • Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required.
  • Account administration and support for Order Entry applications
  • Assists with desktop hardware relocation where required.
  • Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support.
  • Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions.
  • Maintain reliable “Hot Spare” Laptop/Desktop systems
  • Train and assist end users to effectively utilize the enterprise ticketing system
  • Dispose of old computer equipment utilizing approved recycling vendors.
  • Provide onsite hands on support for devices supported by Infrastructure support teams.
  • Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment.
  • Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices.

    Provides after hours and round-the-clock support for emergency trouble calls when needed.

Additional Duties: As required by Manager

  • Diesel Technician/Mechanic II

    4 days ago

    Romeoville, Illinois, Illinois, 60446, Will County, IL, United States Penske Truck Leasing Full time

    What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. As a Technician...

  • Director, Business Development

    3 weeks ago

    Chicago, Illinois, 60007, DuPage County, IL, United States GXO Logistics Full time

    Logistics at full potential. At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a...

  • Order Puller

    4 weeks ago

    Hebron, Illinois, McHenry County, IL, United States United Parcel Service Part time

    SHIFT YOUR FUTURE Seasonal Airport Warehouse Worker Applying for this role online is quick and easy! 1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process and schedule a biometric appointment. 4) Attend a biometric appointment (at this appointment we...

  • Package Handler

    4 weeks ago

    Davis, Illinois, Stephenson County, IL, United States United Parcel Service Part time

    SHIFT YOUR FUTURE Seasonal Airport Warehouse Worker Applying for this role online is quick and easy! 1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process and schedule a biometric appointment. 4) Attend a biometric appointment (at this appointment we...

  • Sr. Systems Engineer I

    4 weeks ago

    JOLIET, Illinois, 60433, Will County, IL, United States Exelon Full time

    Who We Are: We're powering a cleaner, brighter future.Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.We're powered by purpose-driven people...

  • Sr. Systems Engineer I

    1 week ago

    JOLIET, Illinois, 60433, Will County, IL, United States Exelon Full time

    Who We Are: We're powering a cleaner, brighter future.Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.We're powered by purpose-driven people...

  • Warehouse Worker

    4 weeks ago

    Rochelle, Illinois, Ogle County, IL, United States United Parcel Service Part time

    SHIFT YOUR FUTURE Seasonal Airport Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy! The steps are simple: 1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process and schedule a biometric appointment. 4)...

  • Inside Sales Support Supervisor

    2 weeks ago

    Naperville, Illinois, 60564, DuPage County, IL, United States G&W Electric Full time

    Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so...

  • Dental Hygienist

    2 weeks ago

    Naperville, Illinois, 60540, DuPage County, IL, United States Naperville Dental Specialists Full time

    Naperville Dental Specialists is looking for a full-time Licensed hygienist to join our team!Flexible schedule & Competitive PayWe pride ourselves in Doctor/Hygiene collaboration all while having fun along the way!Scheduled lunch breaks are an integrative part of the day here!Location: 55 S Main Street, Ste 241, Naperville, IL 60540Naperville Dental...

  • Certified Nursing Support Specialist

    4 months ago

    Belleville, Illinois, 62226, Saint Clair County, IL, United States Bethesda Health Full time

    Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. As a team member at Bethesda, you'll enjoy great benefits such as: 403b, daily pay, bonuses, career advancement opportunities, and holiday pay. Medical, dental, vision, prescription, and life insurance...

  • Order Puller

    4 weeks ago

    Union, Cumberland County, Illinois, Cumberland County, IL, United States United Parcel Service Part time

    SHIFT YOUR FUTURE Seasonal Airport Warehouse Worker Applying for this role online is quick and easy! 1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process and schedule a biometric appointment. 4) Attend a biometric appointment (at this appointment we...

  • Inside Sales Key Account Manager

    2 months ago

    Lincolnshire, Illinois, US, Lake County, IL Staples, Inc. Full time

    Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate,...

  • Warehouse Worker

    4 weeks ago

    Machesney Park, Illinois, Winnebago County, IL, United States United Parcel Service Part time

    SHIFT YOUR FUTURE Seasonal Airport Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy! The steps are simple: 1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process and schedule a biometric appointment. 4)...

  • Package handler

    4 weeks ago

    Machesney Park, Illinois, Winnebago County, IL, United States United Parcel Service Part time

    SHIFT YOUR FUTURE Seasonal Airport Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy! The steps are simple: 1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process and schedule a biometric appointment. 4)...

  • Data Scientist

    2 weeks ago

    Lincolnshire, Illinois, US, Lake County, IL Staples, Inc. Full time

    Staples is business to business. You’re what binds us together. Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people –...

  • Endodontist - Crestwood, IL

    2 weeks ago

    Crestwood, Illinois, 60445, Cook County, IL, United States DentalWorks Part time

    Overview: Seeking Part-Time EndodontistCrestwood IL area 2 Days per Month DentalWorks is currently seeking a part-time Board-Eligible or Board-Certified Endodontist to join our team. If you are an experienced Endodontist who is looking for a new opportunity to continue providing top-notch care, this role offers an excellent platform to excel in your field....

  • Endodontist - Plainfield IL

    2 weeks ago

    Plainfield, Illinois, 60585, Will County, IL, United States DentalWorks Part time

    Overview: Seeking Part-Time Endodontist, Plainfield IL2 Days per Month DentalWorks is currently seeking a part-time Board Eligible or Board-Certified Endodontist to join our team. If you are an experienced Endodontist who is looking for a new opportunity to continue providing top-notch care, this role offers an excellent platform to excel in your field. ...

  • Endodontist - Part-Time

    2 weeks ago

    Schaumburg, Illinois, 60173, Cook County, IL, United States DentalWorks Part time

    Overview: Seeking Part-Time EndodontistSchaumburg, IL 2 Days per Month DentalWorks is currently seeking a part-time Board Eligible or Board Certified Endodontist to join our team. If you are an experienced Endodontist who is looking for a new opportunity to continue providing top-notch care, this role offers an excellent platform to excel in your field. ...

  • Seasonal- Full time

    4 weeks ago

    Mattoon, Illinois, Coles County, IL, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Casual Package Deliver Driver SHIFT YOUR TEAM Who exactly are casual UPS Package Delivery Drivers? They're the ones who drive our familiar brown trucks, bringing packages great and small to our customers. They're a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being behind the wheel! SHIFT YOUR...

  • Travel Occupational Therapist

    1 month ago

    Decatur, Illinois, 62523, Macon County, IL, United States Epic Travel Staffing Full time

    Epic Travel Staffing is hiring a Travel - OT OutpatientShift: Days / 8a-5p, 8x5, 40hrs per weekLength: 13 Weeksrotating every 6 weeksRequirements:IL License Minimum 1 year experienceBLSOther details:Charting: CernerLocals acceptedFirst-timers accepted: YesCOVID-19 Vaccine (Facility Guideline): Not RequiredFlu Vaccine (Facility Guideline): Required -...