Senior User Support Analyst I

3 weeks ago

Milwaukee Wisconsin, Milwaukee County, WI, United States Johnson Controls Full time

Be part of the future

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

  • Competitive Starting Pay

  • Paid Training

  • Global Advancement Opportunities

  • Company Vehicle (as applicable)

  • Referral Bonuses

  • Comprehensive Benefits

  • Medical/Dental/Vision insurance

  • Health Savings Account (HAS)

  • Life Insurance

  • 401(k) savings plan with company match

  • Short-Term and Long-Term Disability

  • Employee Assistance Program

  • Wellness Program

  • And More

What you will do

As a Senior User Support Analyst, you will guide field employees in the use of BSNA software applications and business processes in a fast paced, changing environment. You will work closely with IT programmers, Business Leadership and other headquarters departments to ensure that customer needs are fulfilled in order to remove roadblocks to executing the business.

How you will do it

  • Provide direct support to the BSNA Field Organization, through the timely resolution of Support Requests.
  • Maintains steady communication with customers throughout the resolution process and provides detailed direction with assistance from BNSA Business Leadership, where necessary.
  • Works with North America BSNA Business Leadership and other JCI departments to accomplish common, strategic goals.
  • Mentors User Support Associates in learning BSNA business applications and processes and assists in escalation when necessary.
  • Provides input for the development of new tools and processes to aid in the day-to-day success of the business.
  • Assist in User Acceptance Testing for supported applications and assists in the collection of data from various financial systems to support other BSNA Operations team members.
  • Through on-going analysis, identifies trends and proposes long-term, strategic corrective action by providing input to BSNA Leadership and software programmers.
  • Creates supporting documentation for the timely resolution of incoming support requests.
  • Maintains documentation in shared filing system.
  • Assists with development or delivery of training material for the BE-BSNA Operations programs.
  • Follows established procedures and guidelines.
  • Promotes the adherence to JCI’s safety and ethics policies.

What we look for

  • Bachelor’s degree in Business or Finance preferred with a minimum of 5 years progressive work experience in the field or Minimum 5-8 years of service industry experience managing or supporting BSNA truck-based operations.
  • Working knowledge of NxGen, IBS and Certified Payroll / Prevailing Wage.
  • Excellent analytical and problem-solving capabilities with a strong desire to help others achieve their goals.
  • Must be a willing team player and be able to effectively interact and communicate with a variety of customers from a wide range of backgrounds.
  • Must be comfortable working in a fast-paced environment where change is frequent.
  • Must be a self-starter, with the ability to work independently.

  • Senior User Support Analyst I

    4 weeks ago

    Milwaukee, Wisconsin, 53244, Milwaukee County, WI, United States Johnson Controls Full time

    Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference. What we offer: Competitive...

  • Senior Treasury Analyst

    3 weeks ago

    Milwaukee, Wisconsin, 53244, Milwaukee County, WI, United States Johnson Controls Full time

    What You Will Do As part of a global Corporate Treasury team, this role will support managing the region bank relationships and cash management operations working to optimize the Company’s use of daily cash and debt. The Sr. Treasury Analyst will report to the Americas Treasurer and work closely with other stakeholders (Tax, FP&A, Accounting and Business...

  • Senior PLM Business Process Lead

    2 weeks ago

    Milwaukee, Wisconsin, 53244, Milwaukee County, WI, United States Johnson Controls Full time

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • Lead Analyst, External Reporting

    1 month ago

    Milwaukee, Wisconsin, 53244, Milwaukee County, WI, United States Johnson Controls Full time

    Are you interested in making an impact? Our team is full of collaborators, multi-taskers and agile accounting professionals. We believe in partnership, in driving accountability and in working to help our teammates and the business achieve their goals. We are looking for people to join us that love what they do & have the desire to grow their career. We...

  • Senior Category Manager

    2 days ago

    Milwaukee, Wisconsin, 53244, Milwaukee County, WI, United States Johnson Controls Full time

    Employee Value Proposition: At JCI, we are committed to becoming the global leader in smart, healthy, and sustainable buildings. Our mission is to redefine building performance to better serve people, places, and the planet. We invite you to join our winning team and build your best future with us! Our diverse teams have the opportunity to support a wide...

  • Lead Analyst, Financial Reporting

    2 months ago

    Milwaukee, Wisconsin, 53244, Milwaukee County, WI, United States Johnson Controls Full time

    Are you interested in making an impact? Our team is full of collaborators, multi-taskers and agile accounting professionals. We believe in partnership, in driving accountability and in working to help our teammates and the business achieve their goals. We are looking for people to join us that love what they do & have the desire to grow their career. We...

  • Pricing Analyst

    3 days ago

    Milwaukee, Wisconsin, 53244, Milwaukee County, WI, United States Johnson Controls Full time

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • HR Data Governance Lead

    4 weeks ago

    Milwaukee, Wisconsin, 53244, Milwaukee County, WI, United States Johnson Controls Full time

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • BEST Sales Engineer Intern

    2 months ago

    Milwaukee, Wisconsin, 53244, Milwaukee County, WI, United States Johnson Controls Full time

    BEST Sales Engineering Intern - Job DescriptionWhat you will doJohnson Controls invites you to apply for a position in our internship program at our Arlington Heights, IL office. Our internship program is designed to provide you with a positive work/training experience and challenging objectives that are consistent with your career goals and current level...

  • Staff - Float Physical Therapist - Advocate Aurora Health

    4 weeks ago

    Milwaukee, Wisconsin, 53244, Milwaukee County, WI, United States Advocate Aurora Health Full time

    Advocate Aurora Health is seeking a Float Physical Therapist for a job in Milwaukee, Wisconsin.Job Description & RequirementsSpecialty: Physical TherapistDiscipline: TherapyDuration: Ongoing40 hours per weekShift: daysEmployment Type: Staff Major Responsibilities:·Interprets physician referrals, as appropriate, and completes musculoskeletal, neuromuscular,...

  • Staff - Surgical Technologist

    2 days ago

    Milwaukee, Wisconsin, 53244, Milwaukee County, WI, United States Advocate Aurora Health Full time

    Advocate Aurora Health is seeking a Surgical Technologist Level I for a job in Milwaukee, Wisconsin.Job Description & RequirementsSpecialty: Surgical TechnologistDiscipline: Allied Health ProfessionalDuration: Ongoing40 hours per weekShift: daysEmployment Type: Staff Major Responsibilities:Provides for a clean, safe and efficient area conducive to optimal...

  • Staff - Respiratory Therapist

    4 months ago

    Milwaukee, Wisconsin, 53244, Milwaukee County, WI, United States Advocate Aurora Health Full time

    Advocate Aurora Health is seeking a Respiratory Therapist for a job in Milwaukee, Wisconsin.Job Description & RequirementsSpecialty: Respiratory TherapistDiscipline: Allied Health ProfessionalDuration: Ongoing36 hours per weekShift: nightsEmployment Type: Staff ***OFFERING A SIGN-ON BONUS***MAY BE ELIGIBLE FOR LOAN FORGIVENESS PROGRAM***Location: Aurora St....

  • Digital Marketing Manager

    4 weeks ago

    Milwaukee, Wisconsin, 53244, Milwaukee County, WI, United States Johnson Controls Full time

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • Staff - Surgical Technologist

    4 months ago

    Milwaukee, Wisconsin, 53244, Milwaukee County, WI, United States Advocate Aurora Health Full time

    Advocate Aurora Health is seeking a Surgical Technologist Level I for a job in Milwaukee, Wisconsin.Job Description & RequirementsSpecialty: Surgical TechnologistDiscipline: Allied Health ProfessionalDuration: Ongoing40 hours per weekShift: daysEmployment Type: Staff Major Responsibilities:Provides for a clean, safe and efficient area conducive to optimal...

  • Staff - Surgical Technologist

    2 months ago

    Milwaukee, Wisconsin, 53244, Milwaukee County, WI, United States Advocate Aurora Health Full time

    Advocate Aurora Health is seeking a Surgical Technologist Level I for a job in Milwaukee, Wisconsin.Job Description & RequirementsSpecialty: Surgical TechnologistDiscipline: Allied Health ProfessionalDuration: Ongoing40 hours per weekShift: eveningsEmployment Type: Staff Major Responsibilities:Provides for a clean, safe and efficient area conducive to...

  • Staff - Surgical Technologist

    5 months ago

    Milwaukee, Wisconsin, 53244, Milwaukee County, WI, United States Advocate Aurora Health Full time

    Advocate Aurora Health is seeking a Surgical Technologist Level I for a job in Milwaukee, Wisconsin.Job Description & RequirementsSpecialty: Surgical TechnologistDiscipline: Allied Health ProfessionalDuration: Ongoing40 hours per weekShift: daysEmployment Type: Staff Major Responsibilities:Provides for a clean, safe and efficient area conducive to optimal...

  • Staff - Surgical Technologist

    5 months ago

    Milwaukee, Wisconsin, 53244, Milwaukee County, WI, United States Advocate Aurora Health Full time

    Advocate Aurora Health is seeking a Surgical Technologist Level I for a job in Milwaukee, Wisconsin.Job Description & RequirementsSpecialty: Surgical TechnologistDiscipline: Allied Health ProfessionalDuration: Ongoing40 hours per weekShift: eveningsEmployment Type: Staff Job DescriptionMajor Responsibilities:Provides for a clean, safe and efficient area...

  • Staff - Surgical Technologist

    5 months ago

    Milwaukee, Wisconsin, 53244, Milwaukee County, WI, United States Advocate Aurora Health Full time

    Advocate Aurora Health is seeking a Surgical Technologist Level I for a job in Milwaukee, Wisconsin.Job Description & RequirementsSpecialty: Surgical TechnologistDiscipline: Allied Health ProfessionalDuration: Ongoing40 hours per weekShift: daysEmployment Type: Staff Major Responsibilities:Provides for a clean, safe and efficient area conducive to optimal...

  • Staff - Surgical Technologist

    5 months ago

    Milwaukee, Wisconsin, 53244, Milwaukee County, WI, United States Advocate Aurora Health Full time

    Advocate Aurora Health is seeking a Surgical Technologist Level I for a job in Milwaukee, Wisconsin.Job Description & RequirementsSpecialty: Surgical TechnologistDiscipline: Allied Health ProfessionalDuration: Ongoing40 hours per weekShift: daysEmployment Type: Staff Major Responsibilities:Provides for a clean, safe and efficient area conducive to optimal...

  • Staff - Ultrasound Technologist

    3 months ago

    Milwaukee, Wisconsin, 53244, Milwaukee County, WI, United States Advocate Aurora Health Full time

    Advocate Aurora Health is seeking a Ultrasound Technologist Level I for a job in Milwaukee, Wisconsin.Job Description & RequirementsSpecialty: Ultrasound TechnologistDiscipline: Allied Health ProfessionalDuration: Ongoing40 hours per weekShift: daysEmployment Type: Staff Major Responsibilities:Competently operates ultrasound equipment to perform general,...