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Patient Care Coordinator
2 months ago
Sport and Spine Therapy of Marin, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics servingâ¯Marin Countyâ¯and surrounding communities for over 30 years. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapistsâ¯whoâ¯are passionate about helping patients achieve their goals.
Currently, we are looking for a full time Patient Care Coordinator for our Novato location.
Schedule needed: Monday - Friday 8:30am - 5:30pm
* Bilingual in English & Spanish a plus, but not required.
ESSENTIAL POSITION DUTIES
\tGreets warmly and maintains a friendly, welcoming relationship with all patients and clients, including among others, physicians and physician office staff
\tClearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
\tResponsible for answering phones and greeting patients with the utmost professionalism and care
\tSchedules new patients and collects all necessary information in order to verify insurance with carrier
\tAccurately and completely enters patient information and demographics into computer system
\tSubmits patient insurance information in a timely fashion to ensure benefits are verified before the patient’s initial evaluation
\tProvides patients with an explanation of their benefits and thoroughly answers all questions
\tCalls and confirms new patient appointments
\tCollects co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures. Inform patient of any outstanding balance and issues receipt when monies are collected
\tWorks closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow
\tFollow up on “no show” patients on a daily basis
\tTreatment authorization and/or continued treatment Rx follow up
\tMaintains patient confidence and protects operations by keeping information confidential
\tMaintains schedule targets by reporting percentages of arrivals, cancelations, and rescheduled appointments to Regional Administration Manager
\tMaintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering
\tParticipates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partners Group
Knowledge, Skills and Abilities
\tThorough knowledge of Microsoft Office
\tPossess strong customer service skills
\tAbility to maintain confidential documents
\tMust be organized and able to manage multiple priorities
\tAbility to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles
\tAbility to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships.
\tAbility to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
\tMust be able to identify and problem solve
\tPossess strong team player attributes
Education and Experience
Education: High School diploma or equivalent
Experience: 1-2 years prior experience in customer service and administration preferred; medical or PT front office experience preferred but not required.
Physical Requirements and Working Conditions: Requires prolonged sitting, some walking, bending, stooping, reaching and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.
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