Guest Services Lead

1 day ago


Pittsburgh Pennsylvania, Allegheny County, PA, United States Giant Eagle Full time

Job Summary

Our POS Leads are key players in our stores’ success. They make sure our registers are in the best shape to serve our guests quickly. They also guide the team with technical support and troubleshooting. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.

Job Description

  • Experience Required: 6 months to 1 year; Desire to become a Non-union Team Leader.
  • Experience Desired: Customer Service Experience
  • Education Desired: High school diploma or equivalent
  • Lifting Requirement: Up to 50 pounds
  • Age Requirement: At least 18 years of age

Job Responsibilities

  • Enable unparalleled guest service by leading the team by example, constantly striving to delight and surprise our guests, vendors, and stakeholders.
  • Understand all guest service initiatives and measurement tools (i. e. voice of guest, mystery shoppers).
  • Respond to guest calls regarding product inquiries, special orders and product requests.
  • Provide coaching and feedback to Team Members.
  • Oversee and evaluate training provided to Team Members.
  • Attend and conduct daily team huddles.
  • Write department orders, monitor ordering and supervise stocking and receiving.
  • Take an active role in building the store's product assortment.
  • Execute all sign package responsibilities and daily/weekly price changes.
  • Comply and perform self-assessments.
  • Pass all internal and external audits.
  • Utilize all available tools to help reduce and eliminate shrink.
  • Be able to work a flexible schedule, which could include nights, weekends and holidays.
  • Maintain safety as the top priority for our Team Members, guests and products.
  • Properly handle products and equipment in accordance with food safety and safety guidelines.
  • Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community.

About Us

At Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.
  • Seafood Lead

    1 day ago


    Pittsburgh, Pennsylvania, 15216, Allegheny County, PA, United States Giant Eagle Full time

    Job SummarySeafood Leads are key players in providing leadership, motivation and enthusiasm in the Seafood Department. They direct and manage Team Members and order all fresh and frozen products — helping to develop the department as a store of choice for seafood. To thrive in this position, you should be a team player. You know that you are only...

  • Beer & Wine Lead

    3 weeks ago


    Sewickley, Pennsylvania, 15143, Allegheny County, PA, United States Giant Eagle Full time

    Job SummaryBeer and Wine Leads are key players in ensuring our guests are raising their glasses to our fantastic offerings. In addition to providing unparalleled customer service and supporting the BWL Team Leader in developing an amazing team, you'll be the one we look to stay on top of department records, processes, standards and methods. To thrive in...

  • Assistant Stylist

    2 weeks ago


    Pittsburgh, Pennsylvania, 15237, Allegheny County, PA, United States Ulta Beauty Full time

    OVERVIEW: Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry's most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging-even as they're plotting a bold, strategic course of exciting innovations destined...


  • Pittsburgh, Pennsylvania, 15289, Allegheny County, PA, United States BNY Full time

    Vice President, Mail Services At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with...

  • Bakery Team Member

    2 weeks ago


    Pittsburgh, Pennsylvania, 15236, Allegheny County, PA, United States Giant Eagle Full time

    Job SummaryOur Sales Clerks are responsible for help ensuring our guests’ needs are met. Our Sales Clerks are assigned to a primary area, but, in addition to your primary area, you will also be fully trained and able to assist customers in other all areas of the store including, but not limited to, the prepared foods and meat departments. To thrive in this...

  • Barista

    1 day ago


    Pittsburgh, Pennsylvania, 15222, Allegheny County, PA, United States Marriott International, Inc Full time

    Additional InformationFull Time and Part Time, up to $15.00/hour, Opening Shifts & Day ShiftJob Number24181881Job CategoryFood and Beverage & CulinaryLocationLiberty Westin Coffee Shop WS, 1000 Penn Avenue, Pittsburgh, Pennsylvania, United States, 15222VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Serve food...

  • Carpenter

    1 day ago


    Pittsburgh, Pennsylvania, 15222, Allegheny County, PA, United States Marriott International, Inc Full time

    Additional InformationEvening ShiftJob Number24193913Job CategoryEngineering & FacilitiesLocationThe Westin Pittsburgh, 1000 Penn Ave, Pittsburgh, Pennsylvania, United States, 15222VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to...


  • Pittsburgh, Pennsylvania, 15227, Allegheny County, PA, United States Giant Eagle Full time

    Job SummaryOur Apprentice Cake Decorator is a key player in making sure our pastries look and taste amazing. In addition to providing unparalleled guest service, you'll assist in creating beautiful and delicious art for our guests and provide the sweets that will be the hit of their parties. Other main duties include providing training in all aspects of...

  • Cake Decorator

    1 day ago


    Pittsburgh, Pennsylvania, 15235, Allegheny County, PA, United States Giant Eagle Full time

    Job SummaryOur Cake Decorator is a key player in making sure our pastries look and taste amazing. In addition to providing unparalleled guest service, you'll create beautiful and delicious art for our guests and provide the sweets that will be the hit of their parties. As a Team Member, you'll be part of a team that emphasizes building lifelong...

  • Meat Team Leader

    5 months ago


    Pittsburgh, Pennsylvania, 15137, Allegheny County, PA, United States Giant Eagle Full time

    Job SummaryOur Meat Team Leader manages the entire Meat Team and keeps it running like a well-oiled machine. Leaders are accountable for the operating performance of the department at all times. Be a Leader by representing the organization in a professional manner. Promote and develop individuals with mutual respect, inclusion, diversity and dignity. Coach...

  • Car Wash Attendant

    1 day ago


    Pittsburgh, Pennsylvania, 15238, Allegheny County, PA, United States GetGo Café + Market Part time

    Job SummaryAs a Car Wash Team Member, you will exceed customer needs and expectations by providing safe, efficient, accurate and pleasant car wash services. Job DescriptionExperience Required: 0 to 6 monthsExperience Desired: Previous mechanical or technical experience and/or educationEducation Desired: No High School diploma requiredLifting Requirement: Up...


  • Freedom, Pennsylvania, 15042, Beaver County, PA, United States Giant Eagle Full time

    Job SummaryCurbside Express Leads are key players in in our stores’ success. They make sure our Curbside Express orders are fulfilled quickly, accurately and with a smile. They also provide unparalleled guest service and support the Asst. Guest Service Team Leader. To thrive in this position, you should be a team player. You know that you are only...


  • Warrendale, Pennsylvania, 15086, Allegheny County, PA, United States Giant Eagle Full time

    Job SummaryNothing beats the exceptional, one-to-one service our Personal Shoppers can provide. Providing unparalleled service with a smile, your efforts, and helpfulness will help brighten our guests’ day while helping to build greater customer loyalty with every interaction. You know that you are only successful when those around you are set up for...


  • Carnegie, Pennsylvania, 15106, Allegheny County, PA, United States HHS Culinary and Nutrition Solutions, LLC Full time

    Patient Services Manager, Hospital Food Service Relocation Required Salary $60,000.00Patient Services ManagerBe an integral part of the healing process by ensuring food quality, service, safety, and sanitation are provided for all patients. Lead a goal-oriented patient ambassador team to create an environment that is effective and productive, and that takes...


  • Pittsburgh, Pennsylvania, 15289, Allegheny County, PA, United States BNY Full time

    At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the centre of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit...


  • Pittsburgh, Pennsylvania, 15274, Allegheny County, PA, United States Flowserve Corporation Full time

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...


  • Pittsburgh, Pennsylvania, 15222, Allegheny County, PA, United States Flowserve Corporation Full time

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...


  • Pittsburgh, Pennsylvania, 15232, Allegheny County, PA, United States Market District Full time

    Job Summary(Individuals applying to this opening will be considered for Store Leadership opportunities in and around the Pittsburgh City area)The position of Assistant Store Leader is intended as a developmental role for the Store Leader position. It is essential to lead and model, understand, enforce and promote safety processes and requirements. Lead by...

  • CNC Machinist

    1 day ago


    Pittsburgh, Pennsylvania, 15283, Allegheny County, PA, United States Flowserve Corporation Full time

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...

  • CNC Machinist

    1 day ago


    Pittsburgh, Pennsylvania, 15282, Allegheny County, PA, United States Flowserve Corporation Full time

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...