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Shop Help

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Enola Pennsylvania, Cumberland County, PA, United States XPO Full time

What you’ll need to succeed as a Shop Customer Service Representative at XPO

Minimum qualifications:

  • 2 years of customer service experience
  • Strong computer skills, including Microsoft Office
  • Available to work a variety of shifts, including days, and occasional after-hours and/or weekends

Preferred qualifications:

  • Transportation industry experience
  • Experience in a vehicle maintenance shop
  • Excellent verbal and written communication skills

About the Shop Customer Service Representative job

Pay, benefits and more:

  • Pay starts at $22.01/hour
  • 7:00am-3:30pm Monday - Friday
  • Full health insurance benefits on day one
  • Life and disability insurance
  • Earn up to 13 days PTO your first year
  • 9 paid company holidays
  • 401(k) option with company match
  • Education assistance

What you’ll do on a typical day:

  • Act as a liaison between shop management, external vendors and category management
  • Review, update, and make data entries related to shop cost and supply on parts in computerized maintenance management system (CMMS)
  • Communicate with vendors via phone, email and in person about preauthorized repairs including shipping parts, PO creation and closing final invoices
  • Inventory control including shop cycle counts, maintaining proper inventory on hand, processing core refunds, stocking parts and processing credits for returned parts
  • Monitor work orders to ensure parts are checked out properly
  • Monitor various reports to ensure compliance
  • Create and close purchase orders
  • Create Pro numbers to track shipments
  • Set up invoices to be paid and coordinate with A/P to ensure timely remittance
  • Other tasks and responsibilities related to supporting the shop staff

Shop Customer Service Representatives are required to:

  • Safely move and/or stand for extended periods of time in a shop and office setting
  • Tolerate occasional loud noise levels
  • Move objects of various shapes, sizes, and weights frequently up to 50 lbs. and occasionally greater than 75 lbs.
  • Reach (including above your head), bend, climb, push, pull, squat and kneel as necessary to perform the job duties
  • Safely operate a forklift (training certification provided) to unload or move large parts pallets, as needed #PIQ

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here.

PandoLogic. Category:Retail, Keywords:Store Worker, Location:Enola, PA-17025