Guest Service Agent

1 day ago

Columbus Ohio, Franklin County, OH, United States Le Meridien Columbus, The Joseph Full time
Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Le Meridien Columbus, The Joseph

Overview:

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

  • Guest Experience Supervisor

    2 days ago

    Columbus, Ohio, 43215, Franklin County, OH, United States Le Meridien Columbus, The Joseph Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has a key presence in Barcelona. Highgate’s...

  • Club Level Concierge

    4 weeks ago

    Columbus, Ohio, 43215, Franklin County, OH, United States Marriott International, Inc Full time

    Additional InformationSunday to Thursday Evening shiftJob Number24211087Job CategoryRooms & Guest Services OperationsLocationRenaissance Columbus Downtown Hotel, 50 North Third St, Columbus, Ohio, United States, 43215VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Monitor club lounge for seating availability,...

  • Concierge Server

    1 week ago

    Columbus, Ohio, 43215, Franklin County, OH, United States Marriott International, Inc Full time

    Additional InformationConcierge, Full-time, Evening Shift, Sunday - Thursday Availability requiredJob Number24219866Job CategoryRooms & Guest Services OperationsLocationRenaissance Columbus Downtown Hotel, 50 North Third St, Columbus, Ohio, United States, 43215VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY ...

  • Engineer III

    4 weeks ago

    Columbus, Ohio, 43215, Franklin County, OH, United States Marriott International, Inc Full time

    Additional InformationAt least 2 overnight shifts availability required, Previous Maintenance experience, Maintenance TechnicianJob Number24211909Job CategoryEngineering & FacilitiesLocationRenaissance Columbus Downtown Hotel, 50 North Third St, Columbus, Ohio, United States, 43215VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management...

  • Room Attendant

    1 month ago

    Columbus, Ohio, 43215, Franklin County, OH, United States Le Meridien Columbus, The Joseph Part time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Hotel Catering Sales Manager

    1 day ago

    Columbus, Ohio, 43215, Franklin County, OH, United States Le Meridien Columbus, The Joseph Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Sales and Events Manager

    1 day ago

    Columbus, Ohio, 43215, Franklin County, OH, United States Le Meridien Columbus, The Joseph Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Assistant Director of Nursing

    2 months ago

    Columbus, Ohio, US, Franklin County, OH The Laurels of West Columbus Full time

    Are you a Registered Nurse (RN) looking for a leadership opportunity with a growing organization? We have an exceptional opportunity for an Assistant Director of Nursing (ADON) to join our team at The Laurels of West Columbus. As Assistant Director of Nursing, you will assist the Director of Nursing and help plan, coordinate and manage the nursing...

  • Fire Service Coordinator

    4 weeks ago

    Strongsville, Ohio, 44136, Cuyahoga County, OH, United States Johnson Controls Full time

    Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference. What we offer: Competitive...

  • Environmental Services Director

    4 weeks ago

    Chagrin Falls, Ohio, US, Cuyahoga County, OH Regency at Chagrin Falls Full time

    Are you a leader who is passionate about maintaining a clean, safe and homelike environment for guests? The Regency at Chagrin Falls is offering an opportunity to use your skills and experience to help make a difference every day! The Director of Environmental Services oversees the provision of Housekeeping and Laundry Services. Why just work when you can...

  • Environmental Services Tech II

    1 month ago

    Akron, Ohio, 44308, Summit County, OH, United States Akron Children's Hospital Full time

    Summary:The Environmental Services Tech II performs preventative cleaning procedures necessary to maintain the facility in an orderly, sanitary and attractive condition. Responsible for the safe pick up and transportation of all infectious, solid and recyclable waste from holding areas to the incinerator, compactor or storage areas. Supports the mission and...

  • Bistro Server AM

    3 weeks ago

    Independence, Ohio, 44131, Cuyahoga County, OH, United States Marriott International, Inc Part time

    Additional InformationJob Number24213446Job CategoryFood and Beverage & CulinaryLocationCourtyard Cleveland Independence, 5051 West Creek Road, Independence, Ohio, United States, 44131VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy...

  • HVAC Service Manager

    2 months ago

    West Chester, Ohio, 45071, Butler County, OH, United States Johnson Controls Full time

    What you will doThe Branch HVAC Service Manager will oversee operations of the Truck Based Mechanical HVAC Team. The HVAC Truck Based Mechanical Service Manager is responsible for HVAC Service to customer account leadership, including Labor and Material growth, execution of the Service business for the team’s customer base. Drives profitability and...

  • Bistro Server

    3 weeks ago

    Independence, Ohio, 44131, Cuyahoga County, OH, United States Marriott International, Inc Part time

    Additional InformationPart Time, Morning Shift, Weekly Pay, Tips, Weekend and Weekday scheduleJob Number24213446Job CategoryFood and Beverage & CulinaryLocationCourtyard Cleveland Independence, 5051 West Creek Road, Independence, Ohio, United States, 44131VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs...

  • Registered Nurse

    4 weeks ago

    Heath, Ohio, US, Licking County, OH The Laurels of Heath Full time

    $7,500 Sign-On Bonus Are you a critical thinker, a skilled communicator and passionate about caring for residents? Are you seeking career advancement? As a Registered Nurse (RN) at The Laurels of Heath, you have the opportunity to use your nursing skills and become a leader. If you’re going to work every day for a living, make it count for yourself and...

  • Licensed Practical Nurse

    1 month ago

    Middletown, Ohio, US, Butler County, OH The Laurels of Middletown Full time

    LPN's: Want to make a difference in someone’s life every day? As a nurse with The Laurels of Middletown, you will work as part of a team providing skilled nursing and short-term rehabilitation care to our valued guests. If you have patience, compassion and a desire to care for guests in a gentle and empathetic way, you will love this role. Psych...

  • Registered Nurse

    1 month ago

    Middletown, Ohio, US, Butler County, OH The Laurels of Middletown Full time

    RN's Only One Position left! If you have patience, empathy and a true desire to care for those in need, you will love working as a State-Tested Nursing Assistant (STNA) at The The Laurels of Middletown! In this role, you have an opportunity to leave a lasting impact on our guests. We look for candidates who are prompt, dedicated and enjoy caring for...

  • Discharge Planner

    2 months ago

    Kettering, Ohio, US, Montgomery County, OH The Laurels of Kettering Full time

    Are you interested in a career in Social Services? If you have a passion for working with seniors, the Social Services Designee/Discharge Planner position provides a great opportunity for you! The Social Services Designee/Discharge Planner is responsible for assisting and coordinating with the facility's Social Service Department to streamline the...

  • State-Tested Nursing Assistant

    7 months ago

    Massillon, Ohio, US, Stark County, OH The Laurels of Massillon Full time

    Want to make a difference in someone’s life? We are looking for part time midnight STNAs! If you have patience, empathy and a true desire to care for those in need, you will love working as a State-Tested Nursing Assistant (STNA) at The Laurels of Massillon! In this role, you have an opportunity to leave a lasting impact on our guests. We look for...

  • Unit Manager-RN

    3 weeks ago

    Milford, Ohio, US, Clermont County, OH The Laurels of Milford Full time

    Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The RN Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests. The Laurels of MilfordMilford offers one of the leading employee benefit packages in the industry. This...