Host/Hostess

23 hours ago

Los Angeles California, Los Angeles County, CA, United States Hotel Figueroa Full time
Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

One of the longest-standing hotels in Downtown L.A., Hotel Figueroa recently completed a stunning restoration by award-winning design agency Studio Collective. Hotel Figueroa’s fierce spirit is now matched with modern touches, all while respecting the property’s original footprint and Spanish Colonial design.

The hotel boasts 268 rooms and suites, five F&B outlets and a landscaped courtyard featuring its iconic coffin-shaped pool. Hotel Figueroa’s vibrant arts program includes rotating art exhibits showcasing the works of L.A.’s most compelling female artists — an homage to its founding in 1926 as the largest project to have been financed, owned and operated by women.

Overview:

The Host is the first point of contact for guests and plays a critical role in creating a positive and welcoming dining experience. This position involves greeting guests, managing reservations, coordinating seating arrangements, and ensuring efficient service flow. The Host represents the establishment with professionalism, warmth, and exceptional customer service.

Responsibilities:

  • Key Responsibilities:

    • Greeting Guests:
      Welcome guests upon arrival with a friendly demeanor, ensuring they feel valued and appreciated.

    • Seating Arrangements:
      Manage seating assignments to maximize efficiency while accommodating guest preferences and any special requests.

    • Reservation Management:
      Handle reservations through the designated system, confirm bookings, and maintain accurate records of guest details.

    • Waitlist Coordination:
      Manage the waitlist during busy times, accurately estimating wait times and keeping guests informed.

    • Customer Service:
      Address guest inquiries, resolve minor complaints, and escalate issues to the manager as necessary.

    • Communication:
      Coordinate with servers, kitchen staff, and management to ensure smooth operations and timely service.

    • Cleanliness and Organization:
      Maintain a clean and organized front-of-house area, including the host stand and entrance.

    • Menu Familiarity:
      Stay knowledgeable about menu items, specials, and promotions to assist guests effectively.

Qualifications:

  • Education and Experience:

    • High school diploma or equivalent preferred.
    • Prior experience in a customer-facing role is a plus.

  • Skills and Abilities:

    • Strong interpersonal and communication skills.
    • Ability to multitask in a fast-paced environment.
    • Positive attitude and a professional appearance.
    • Basic computer skills for handling reservations and managing schedules.

  • Physical Requirements:

    • Ability to stand for extended periods.
    • Comfortable walking and moving quickly when needed.
  • Shifts may include evenings, weekends, and holidays based on business needs.
  • Collaborative and team-oriented work environment.

Salary: $21.23

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