Senior Auto Adjuster

21 hours ago

Phoenix, AZ, United States USAA Full-time

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Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.The OpportunityJoin Our Team and Receive -up to -$8,000 -in -Sign-On -Bonus -PaymentsNew hires are eligible for -up to -$8,000 sign-on -bonus -payments, with the first -of three payments -paid -after successful completion of new hire onboarding & training, subject to eligibility requirements.Why You'll Love This Opportunity:

Competitive compensation and comprehensive benefits
Eligibility -to participate in an -Annual -Incentive Program -
Company-sponsored pension plan to help support your future retirement goals
Career growth and development opportunities
Supportive team environment
Up to -$8,000 -in -sign-on -bonus -payments, subject to eligibility requirementsBonus payments are -subject to applicable withholdings -and eligibility requirements. Annual -bonus -and pension benefits are subject to applicable plan terms and eligibility requirements.Start Strong. Build Your Future.We don't expect you to master a new company, new systems, and complex claim processes on your own.For your first three months, you'll work onsite at our Phoenix campus. You'll receive hands-on training, focused coaching, and support from experienced teammates and leaders as you learn the role and build confidence in USAA's claims environment.Once you successfully complete onboarding, you'll transition to a flexible hybrid schedule requiring three days each week in the office.This position is based in Phoenix. Relocation assistance is not available for this role.What You'll Do
- Manage complex auto claims from initial investigation through resolution, including multi-vehicle accidents, coverage disputes, disputed liability, comparative negligence, physical damage, and total loss.
- Investigate and evaluate claims by analyzing policy language, statements, evidence, damages, and applicable laws to make timely, well-supported coverage, liability, and settlement decisions.
- Evaluate and negotiate first- and third-party physical damage claims within established settlement authority.
- Use Guidewire ClaimCenter, investigation resources, digital collaboration tools, and data-informed insights to document decisions and advance claims efficiently.
- Proactively manage an assigned claims inventory by prioritizing work, anticipating next steps, maintaining documentation discipline, and driving each claim toward timely resolution.
- Deliver exceptional service through empathy, proactive communication, clear expectations, and ownership while effectively navigating difficult claim situations.
- Collaborate with managers, appraisers, technical resources, and business partners to resolve complex issues and create a seamless experience for members and claimants.
- Support workload surges and catastrophe-response operations as needed, including mandatory on-call dates and potential evening, weekend, and holiday work outside normal business hours.
- Travel or deploy with minimal notice during designated catastrophe events and perform additional duties based on business needs.What You Have
  - High school diploma or General Equivalency Diploma (GED).
  - Experience handling auto physical damage claims, including repair related claim decisions and settlements.
  - 3 years of recent auto claims adjusting experience, including handling auto liability claims involving coverage investigations, disputed liability, and comparative negligence.
  - Experience independently managing an assigned auto claims inventory from investigation through resolution.
  - Acquisition and maintenance of required insurance adjuster licensing within 90 days and three attempts.
  - Successful completion of a job-related assessment may be required.What Sets You Apart
    - 4 years of recent auto claims adjusting experience, including auto liability claims involving coverage investigations, disputed liability, and comparative negligence.
    - Total loss experience, including vehicle valuation and settlement negotiation.
    - Experience mentoring, coaching, or serving as a technical resource to other claims professionals.
    - Active adjuster's license or multiple state adjuster licenses.
    - Guidewire Claim Center experience.
    - Bachelor's degree.
    - US military experience through military service or as a military spouse/domestic partner.What Success Looks LikeYou uncover the fa

Senior Auto Adjuster

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