Customer Service Shift Supervisor
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Customer Service Shift Supervisor
Customer Service Shift Supervisors are working supervisors. Successful supervisors play a key role in keeping the Customer Service Agents focused on providing excellent customer service through all front desk operations during their assigned shifts. Modeling, monitoring, and affirming appropriate behavior is emphasized on all shifts and availability to answer and assist with both CSA or member/guest questions as the need arises, ensuring members feel welcome, making sure they are correctly directed to the proper department or activity, and ultimately aiming to provide a pleasant and positive customer service experience.
Responsibilities:
- Review and answer emails from members via the registration account;
- Reconcile and close register business at the end of shifts;
- Maintain the safety of our members and other employees; and
- Assure all staff follow procedures related to emergency and security matters.
Required Qualifications:
- High School diploma or equivalent;
- Proven leadership skills;
- Unquestionable reliability;
- Extensive customer service background in service industries, preferably in the fitness and/or hospitality field; and
- Ability to become quickly knowledgeable about membership options, program offerings, and all services and products available to create value for our members and prospects.
Preferred Qualifications:
- Demonstrated and proven supervisory and organizational skills to ensure effective and appropriate communication of large amounts of information in a very busy work environment.
Instructions to Applicants:
For full consideration, applicants must apply for the Customer Service Shift Supervisor at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a resume for review.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
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