Consultant - Jack Henry Core Banking platform

6 days ago

United States Diverse Lynx Full-time

Product Analyst

$60-64/hr W2 Work Experience

  • 5+ years of relevant product analyst experience (required)
  • Experience in data mapping across systems
  • Excellent written and verbal communication skills including technical writing skills
  • Strong analytical, problem-solving, and technical writing skills
  • Strong team player
  • Ability to work consultantly and as part of a team
  • Ability to complete tasks with high levels of precision MUST HAVE

SKILLS:

  • Proven experience in Jack Henry Core Banking platform (New Digital Core)
  • Proven experience in Jack Henry Banno (front end) & Open Anywhere (Onboarding application)
  • Design & define training framework for digital channel operations teams
  • Define training documents for new digital channel operations team
  • Define a training matrix structure for L0-L3 tiered support across Jack Henry & 3rd party applications and their scope of service
  • Execute training for operations team members (L0-L3 levels)
  • Guide users on self-service capabilities for L0 level support