Admissions Counselor

Clinical Intake & Admissions Specialist

StoneCrest Center is excited to expand its services with the opening of a newly renovated satellite campus located in Mt. Clemens, MI. Scheduled to open in February 2027, this expansion will feature three new units dedicated to serving acute adult patients with a variety of mental health and psychiatric diagnoses. Join us as we continue to grow and expand access to high-quality behavioral health services throughout the community.

The Clinical Intake & Admissions Specialist is responsible for facilitating admissions, conducting clinical intake assessments, and managing utilization review processes to ensure patients receive the most appropriate level of care. This role serves as a key liaison among patients, families, referral sources, providers, and payors to coordinate timely access to treatment, verify benefits, secure authorizations, and support continuity of care. The Clinical Intake & Admissions Specialist is committed to delivering exceptional customer service while prioritizing patient safety and quality outcomes.

Seeking:

• Master's degree in human services field or RN nursing license required.
• Two or more years' experience in healthcare-related admissions preferred.
• LLMSW or LMSW
• LLPC or LPC

Essential Functions:

• Respond to inquiries about the facility within facility policy timeframes.
• Ability to develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission.
• Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family.
• Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
• Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
• Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient.
• Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.
• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.

Other Functions:

• Perform other functions and tasks as assigned.

Education/Experience/Skill Requirements:

• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN.
• One or more years' experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.

Licenses/Designations/Certifications:

• Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be preferred based on state or facility.