Summer Homeland Security Emergency Management Intern 2027 2000hr

Customer Care Manage position available at Rockwell Homes

There was a time when families knew their neighbors. When a handshake sealed a deal. And when builders personally knew their homebuyers. Rockwell Homes wants to take you back to that time. RockWell Homes is a new homebuilder, proudly beginning our journey in Orlando, Florida. Though our company is new, our philosophy is old – build relationships and treat everyone well. We believe it is time to return to these basics.

With over 20 years of homebuilding experience, working in multiple markets with some of the country's largest and smallest homebuilders, the Rockwell team is ready to create a different kind of homebuilding experience. RockWell homes feature unique, harmoniously blended streetscapes, designed to encourage interaction and connection. They are built for each family with the highest quality materials and thoughtful details. Rockwell communities are tight-knit and family-oriented.

Neighbors know each other thanks to wide front porches and sidewalks that promote a community lifestyle. From our homeowners to our team members to our local business owners, we believe in building "community" in every sense of the word. RockWell customers are respected, involved, and well cared for, from day one. We guarantee that you will know us, and we will know you We keep you informed throughout each step of the buying/building process, so you will always know what is going on while we build the house you will call home.

RockWell team members are special. We only choose people who "get it," who share in our passion for community, and for connecting with our customers and trade partners. We expect all of our team members to be good stewards in the community, treating everyone with respect and consideration. RockWell trade partners are true partners. We build solid, enduring relationships that serve our homeowners and our communities. We have their backs, and they have ours. What else can we ask for?

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Customer Care Manager – Residential New Construction

As a Customer Care Manager (CCM) your role is to support the construction team and new homeowners through the final stage of welcoming them to their new home while providing high-quality and cost-effective service.

Responsibilities:

Serve as the primary interface and coordinate with homeowners and trade partners in support of customer contract requirements, notifying appropriate individuals on status changes, identifying impact and options available to limit negative financial impact.

Evaluate resident repair issues to determine if they are warrantable items.

Complete work orders generated from resident requests for service, as well as routine upkeep of the community by diagnosing the source or cause of a defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.

Certify warranty work is completed within contractor obligations and contract.

Follow up with homeowners to ensure concerns are addressed in a timely and professional manner and satisfaction of work is met.

Complete the Quality Assurance (QA) Walk process to prepare vacant homes for new move-ins by completing the QA inspection, creating a "punch" list of maintenance work needed, and partnering with the construction manager to schedule vendors and contractors as needed.

Conduct New Homeowner Orientation (NHO) process; including documenting the condition of the home and arranging for any work to be done as identified.

Draw on (or develop) a high-level understanding and application of the home building process to manage and evaluate claims.

Join inspection partners to investigate concerns as they are presented.

Report to the owners on the status and progress of claims through the homeowner portal.

Collaborate with Construction and Purchasing on reoccurring issues, and identify continuous improvement opportunities for warranty and related processes.

Interface with construction managers, customer service departments of external partners, finance, and purchasing specialists on a daily basis as part of the claims settlement process.

Answering phone calls and email from customers in a timely and professional manner

Ensure all work completed meets or exceeds company standards.

What You Need To Succeed:

Strong interpersonal skills with the ability to interact and relate effectively, productively, and positively with internal and external partners.

Ability to maintain schedules with diligent project and time management.

Ability to say, "No" and navigate sensitive situations regarding the warrantability of items.

Neat, professional appearance and welcoming demeanor.

Able (or learn) to read and comprehend construction blueprints, specifications, and detailed development drawings.

Basic technology skills, including Mi