Datacenter Operation Technician

Job DescriptionJob Description Role: Datacenter Field Operations Technician Location: Albany, OH (Onsite) Type: full-Time / Contracting About the Role We are hiring Datacenter Field Operations Technicians to support a global hyperscaler at a major US data-center campus in New Albany, Ohio. This is a hands-on troubleshooting and break-fix role — diagnosing and repairing physical-layer network issues, executing preventive and corrective maintenance, and partnering closely with provisioning crews to keep AI-infrastructure builds and operations on track. You will be part of a 24×7 on-site team working shoulder-to-shoulder with engineering, facility, and supply-chain partners. Location & Coverage Site: New Albany, Ohio Coverage Model:

Shift-based Rotating shifts (Days/Nights) with on-call requirements Extended shift capability during surge/ramp periods Required Qualifications Technical Skills Skill AreaRequirementStructured CablingExpert-level copper and fiber optic cable installation (Cat6A, OM4, OS2, MPO/MTP)Fiber OpticsSplicing, termination, OTDR testing, cleaning, connector inspection (microscope)Rack & StackData center rack installation, cable management, labeling standardsHardware HandlingNetwork switch/router installation, line card insertion, optics installation (ESD compliance)Testing ToolsOTDR, optical power meter, VFL, loopback adapters, cable certifiersPhysical Layer TroubleshootingIdentify and resolve connectivity issues at Layer 1 (light levels, fiber breaks, bad connectors)Ticketing SystemsAbility to use workflow management tools for ticket tracking and closureLiquid Cooling SystemsFamiliarity with AALC rack systems, hose connections, valve operations (preferred)

Experience

• 2–5 years of experience in data center cabling, network hardware installation, or telecommunications
• Hands-on experience with fiber optic installation and testing in enterprise/hyperscale environments
• Experience with large-scale rack deployment projects (50 racks)
• Familiarity with data center environments (hot/cold aisle, raised floor, overhead cable tray)
• Experience working with liquid-cooled rack systems (AALC) preferred
• Experience with barcode scanning and asset management workflows preferred

Preferred Qualifications

• BICSI certification (Installer, Technician) or equivalent
• OSHA 10/30 certification
• Experience in hyperscale data-center environments — multi-tenant or campus-scale
• Familiarity with DCIM and ticketing tools used for asset, fault, and maintenance tracking
• Background in either telecom carrier ops or large enterprise network repair Shift & Work Model LocationOn-site at New Albany, Ohio (Eastern Time). Remote work is not available for this role. Coverage24×7 across three 8-hour shifts. Assignment may include any of: Day (07:00–15:00 ET) · Swing (15:00–23:00 ET) · Graveyard (23:00–07:00 ET).Pattern5 days on / 2 days off; 40 hrs / week. CompensationShift differentials apply for Swing and Graveyard shifts per company policy. On-callField Ops technicians may be asked to support emergency response outside scheduled hours on a rotating basis.

Physical Requirements

• Ability to lift 50 lbs repeatedly
• Comfortable working at height (personnel lifts, ladders) and in confined spaces, hot aisles, and active electrical environments with appropriate PPE
• Ability to work in warm environments (data halls, 75–85°ree;F)
• Standing/walking for 10–12 hour shifts
• Fine motor skills for connector cleaning and optics handling
• Ability to wear required PPE for extended periods

Soft Skills

• Attention to detail (cable routing, labeling, connector cleanliness)
• Ability to work in team-based shift environment
• Self-motivated — able to manage workload from ticket queue independently
• Safety-first mindset
• Clear communication for shift handoff/passdown Core Responsibilities 1. Rack Activity Services
• Execute rack turn-up activities: rack receiving, unpacking, rack/stack, cabling, energization
• Perform network cable installation for compute racks including: Front-end (FE) cabling to fabric switches Back-end (BE) cabling to spine/aggregation switches Goalpost cable routing and dressing
• Execute rack turn-down and decommissioning
• Support rack redeployment and relocation activities
• Process pre-integrated rack receiving, inspection, and final connectivity
• Use Ticketing Platform for workflow management and ticket closure via Action Mode
• Support Air Assisted Liquid Cooling rack network cabling 2. Circuit QA/QC & Testing
• Perform loopback testing on all network circuits post-installation
• Execute fiber continuity testing (OTDR, power meter, VFL)
• Conduct PON (Passive Optical Network) passive testing and validation
• Perform cable cleanin