Spa Supervisor

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal's Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho's Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Overview

Located at the southeast corner of Main Street and River Street East-the gateway to downtown Ketchum, Idaho-and just minutes from Bald Mountain's River Run base, this exceptional property will debut as Sun Valley's first luxury hotel and for-sale residence offering. As part of the Viceroy team, you'll help bring our signature experiential hospitality to one of North America's most iconic, year-round mountain destinations

The Spa Supervisor is responsible for overseeing daily spa operations and ensuring an exceptional, personalized experience for every guest in accordance with Viceroy Sun Valley's luxury hospitality standards. This role supervises spa team members, coordinates appointments and treatments, maintains facility cleanliness and presentation, and supports the achievement of guest satisfaction, operational efficiency, and revenue goals.

The Spa Supervisor is expected to maintain high guest satisfaction, ensure efficient daily operations, support team development, uphold cleanliness and safety standards, and contribute to the resort's reputation for outstanding luxury wellness experiences.

Responsibilities

• Supervise daily spa operations to ensure smooth workflow and consistent service excellence.
• Lead, train, and support spa team members to maintain professional standards and deliver exceptional guest service.
• Welcome guests, manage reservations, coordinate treatment schedules, and accommodate special requests.
• Monitor guest satisfaction, handle concerns promptly, and implement appropriate service recovery solutions.
• Ensure spa facilities, treatment rooms, relaxation areas, and amenities are clean, organized, and properly maintained.
• Monitor inventory of spa supplies, linens, amenities, and retail products; coordinate replenishment as needed.
• Promote spa treatments, wellness packages, and retail products to enhance the guest experience and support revenue objectives.
• Coordinate with therapists, front desk personnel, housekeeping, and other hotel departments to ensure seamless service delivery.
• Ensure compliance with sanitation procedures, health and safety regulations, and established operating standards.
• Assist with staff scheduling, administrative duties, inventory control, and operational reporting.
• Monitor team performance and identify opportunities to improve service quality, productivity, and operational efficiency.
• Maintain guest confidentiality and uphold the resort's standards of professionalism, hospitality, and personalized service.

Qualifications

• Previous experience in spa operations, hospitality, guest relations, or a related supervisory position.
• Strong leadership, interpersonal, communication, and organizational skills.
• Excellent customer service and problem-solving abilities.
• Knowledge of spa treatments, reservation systems, scheduling, and inventory management is an advantage.
• Ability to manage multiple priorities in a fast-paced luxury hospitality environment.
• Professional appearance, attention to detail, and a positive, guest-focused attitude.
• Flexibility to work weekends, holidays, and varying shifts as required.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance 401(k) Retirement Plan with employer matching contributions