Global Air Logistics Operational Key Account Manager
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We are looking for a customer-focused Global Operational Key Account Manager (OKAM) to manage the operational relationship with strategic global customers. In this role, you will ensure an outstanding customer experience by overseeing end-to-end operational delivery across Air and Sea Logistics, acting as the central operational contact and coordinating closely with internal teams.
As a Global OKAM, you will also take a leading role within the account team, ensuring strong collaboration across Network OKAMs, OKAS, and operational stakeholders to support customer retention and growth.
How you create impact
- Build and maintain strong, long-term relationships with assigned key accounts through regular engagement and feedback
- Act as the main operational point of contact for strategic customers, beyond day-to-day operations
- Represent customer operational needs internally and ensure alignment across Air and Sea Logistics
- Clarify, coordinate, and formalize operational requirements in collaboration with relevant internal teams
- Manage operational escalations, including structurally complex issues and claims-related topics
- Drive customer satisfaction, loyalty, and continuous improvement through tailored operational solutions
- Identify cost optimization and efficiency opportunities in collaboration with customers and internal stakeholders
- Support the implementation of new business and operational changes by leveraging account knowledge and operational expertise
- Lead and coordinate the Operational Key Account Team assigned to the account, ensuring effective governance, reporting, and collaboration
- Proactively work with sales, operations, and customers to address performance issues and implement corrective actions
- Perform customer-specific operational analysis and support compliance with regulatory requirements
What we would like you to bring
- Strong experience in freight forwarding and logistics operations, within Air Logistics and/or Sea Logistics
- Proven experience managing operational relationships with complex, multinational customers
- Solid understanding of import/export processes, security requirements, and forwarding systems
- Experience working across multiple business units and countries in a matrix environment
- Strong customer relationship management, communication, and stakeholder coordination skills
- Analytical mindset with the ability to translate data into operational improvements
- Project-oriented approach with experience supporting operational or account-related initiatives
This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.
What's in it for you
Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-UT1
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
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