Key Holder
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Want to help pets live their best lives?
We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you
Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.
Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
Foster the Fun – Connect & Bond. Our Passion for pets brings us together We celebrate the journey of pet parenthood through district experiences, products, and services.
Let’s Go Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.
As a Key Holder, you are a trusted member of the leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers.
You support store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. This role is ideal for someone who enjoys leading on the floor, solving problems in the moment, and delivering a great experience every day.
What You’ll Do
Pet First
Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.Promote a safe, welcoming environment for pets, pet parents, and partners.Follow all policies and procedures related to animal welfare, safety, and store operations.Foster the Fun
Deliver friendly, knowledgeable, and solution-oriented service to every customer.Support and supervise store partners, helping maintain productivity and positive morale.Assist with training new partners and reinforcing best practices on the sales floor.Help maintain a clean, organized, and visually appealing store environment.Let’s Go
Open and close the store while following all cash handling, safety, and security protocols.Support daily store operations including sales, task execution, and recovery.Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.Process transactions, refunds, and exchanges accurately and efficiently.Act as the primary point of contact in the absence of store management.Support sales initiatives and promotions to help achieve store goals.Key Responsibilities
Store Operations, Merchandising & Inventory
Maintain merchandise presentation and in-stock conditions to Petco standards.Ensure accurate pricing and signage throughout the store.Assist with inventory counts, product replenishment, and shrink awareness.Monitor merchandising and inventory conditions during shifts and escalate issues as needed.Ensure compliance with company policies, procedures, and safety standards.Customer Experience & Leadership
Address customer questions and resolve concerns promptly and professionally.Model Petco’s selling behaviors and service expectations.Provide guidance and direction to partners during assigned shifts.Escalate concerns appropriately to store leadership.What Success Looks Like
The store opens and closes safely and smoothly.Merchandise is well-stocked, accurately priced, and visually appealing.Inventory is handled accurately and with care.Customers receive prompt, friendly, and knowledgeable service.Partners feel supported and clear on expectations during each shift.What You Bring
Experience & Skills
Previous retail experience required; key holder or supervisory experience preferred.Strong leadership, problem-solving, and decision-making skills.Excellent communication and interpersonal abilities.Ability to multitask and thrive in a fast-paced environment.Basic math skills and experience handling cash and transactions.Reliable, responsible, and detail oriented.Essential Functions & Work Environment
This role is primarily performed in a Pet Care Center retail environment. The Key Holder is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets.
Majority of work is conducted ind-
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