Senior Program Manager Camp H M Smith, HI Posted today

ASE is seeking a highly qualified and experienced Senior Program Manager to provide overall leadership, management, and operational oversight of our Information Technology Service Support (ITS2) contract supporting Headquarters, United States Indo-Pacific Command (USINDOPACOM), J6 Directorate, at Camp H.M. Smith, Hawaii. To join our team of outstanding professionals.

Responsibilities

The Senior Program Manager will serve as the company's primary on-site management representative, responsible for ensuring successful contract execution, personnel management, technical performance, quality assurance, customer engagement, and compliance with all contractual requirements.

This position requires a proven leader with a minimum of five (5) years of experience in Information Technology management, preferably supporting Department of Defense (DoD) or other federal government organizations. The successful candidate must demonstrate the ability to lead multidisciplinary IT teams, manage competing operational priorities, resolve complex technical and personnel challenges, and maintain strong working relationships with senior military and civilian government stakeholders.

On-Island Requirement: This is a mandatory on-site leadership position. The selected candidate must reside on Oahu, Hawaii, or relocate to Oahu prior to assuming responsibilities. Remote management from the continental United States or another geographic location is not authorized. Consistent physical presence at the supported government location is essential to fulfilling the responsibilities of this position.

This Hybrid position requires that you live within commuting distance from Honolulu, HI.

Key Responsibilities:

Program and Contract Management

• Provide overall program leadership, direction, and oversight for all assigned contractor personnel supporting USINDOPACOM J6.

• Serve as the primary on-site management representative and principal liaison between Five Rivers Analytics leadership, the Government Contracting Officer's Representative (COR), government technical representatives, and other authorized stakeholders.

• Ensure contract performance aligns with the Performance Work Statement (PWS), established performance standards, deliverable schedules, and contractual requirements.

• Develop, implement, and maintain program management processes, operational procedures, quality control measures, and performance improvement initiatives.

• Monitor contract performance, staffing levels, labor utilization, personnel qualifications, and financial performance to ensure compliance with company and contractual requirements.

• Identify operational risks, develop mitigation strategies, and proactively address emerging issues that could affect mission execution.

• Support contract modifications, emerging requirements, and authorized surge operations through coordination with corporate leadership and the appropriate government representatives.

Information Technology Operations Oversight

• Provide management oversight across the contract's IT mission areas, including:

• Information System Management Services (ISMS).

• Information Technology Services (ITS).

• Information System Administration Services (ISAS).

• Knowledge, Information, and Application Services (KIAS).

• Cybersecurity and Information Assurance Services (CIAS).

• Information System Support Services (ISSS).

• Oversee multidisciplinary teams supporting enterprise networking, system administration, IT service management, cybersecurity, communications, and mission-critical command-and-control environments.

• Coordinate with technical leads to ensure timely resolution of service disruptions, operational deficiencies, and mission-impacting technical issues.

• Monitor service desk operations, trouble ticket management, escalation procedures, technical support responsiveness, and customer satisfaction.

• Ensure effective coordination of IT projects, system upgrades, preventive maintenance, and technology modernization initiatives.

• Support mission readiness, continuity of operations (COOP), command exercises, inspections, and contingency requirements.

• Promote continuous improvement in service delivery, operational efficiency, documentation, and technical performance.

Personnel Leadership and Workforce Management

• Directly supervise assigned contractor personnel and provide leadership to technical team leads and functional specialists.

• Maintain accountability for workforce availability, employee performance, staffing requirements, and contractual labor catego