IT Service Agent
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IT Service Agent Lenzing Fibers, Inc. | Axis, AL Lenzing Fibers is seeking an IT Service Agent to provide frontline technical support for employees and production operations. This role serves as the primary point of contact for IT-related issues, supports hardware and software systems, manages user accounts, and helps maintain reliable IT services across the site.
Responsibilities Serve as the first point of contact for IT incidents and service requests; elevate complex issues as needed.
Manage incidents, requests, and IT assets within the ticketing system, ensuring accurate documentation.
Administer user accounts and access rights across Lenzing Group IT services.
Configure, deploy, and support PCs, laptops, printers, servers, network switches, and other IT equipment.
Coordinate hardware and software orders and monitor the procurement process.
Create user guides, technical documentation, and deliver user training when needed.
Support production-related IT systems, including PIMS, BMS, PLS, and assist the Automation Team with DCS-related activities.
Comply with all company business, quality, and safety policies.
Qualifications BS Degree in in Computer Science, Engineering, or related field. Appropriate training and experience can substitute for educational requirement. IT or related fields
3+ years of experience in IT support, help desk, or service desk environment
Required Skills Broad knowledge of MS Windows
- and MS-Office products, SAP, and Ticket Management Systems
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to prioritize multiple tasks and work effectively in a fast-paced manufacturing environment
Pay range and compensation package Competitive pay and vacation
Preferred Skills A diverse and inclusive workforce where team members can grow and develop
Excellent Medical, Dental and Vision insurance
401k with employer match
Competitive pay and vacation
12 paid holidays
A diverse and inclusive workforce where team members can grow and develop
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