Product Support Analyst
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To support the scaling of Serko.ai, the hybrid Product Support Analyst will deliver first-class technical support, troubleshoot product inquiries, and ensure corporate clients effectively utilize the platform while working in a dynamic team environment in Dallas, Texas.
Key responsibilities
Provide primary technical and functional support via phone and email, addressing client queries and application issues
Investigate and resolve client problems promptly, keeping clients updated on resolution progress
Maintain detailed records of client communications and technical solutions, contributing to the knowledge base and best practices
Required qualifications
Hands-on experience with AI tools to enhance productivity and optimize support workflows
Strong diagnostic capabilities to analyze issues and deliver effective technical solutions
Exceptional written and verbal communication skills for engaging with both technical and non-technical stakeholders
Solid understanding of business solutions within a corporate context
Prior exposure to corporate travel management or travel technology is advantageous but not essential
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