Systems Administrator

Systems AdministratorThe Systems Administrator will be part of an elite and agile Operations and Sustainment Team responsible for multiple GEOINT mission critical production systems and capabilities across the entire enterprise. In this role, you will provide user support and customer service on customer-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Responsible for initial assessment, triage, research, providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, isolates problem, and determines/implements solution. The Senior Systems Administrator will also be responsible for collecting information through a customer conversation, accessing support tools, and additional support staff if needed. Responsibilities include:Respond to requests for technical assistance in person, via phone, or electronicallyDiagnose and resolve hardware and software issuesResearch issues using available information resourcesAdvise users on appropriate actionFollow standard help desk procedures and CONOPSLog all help desk interactionsRedirect problems to correct resourceIdentify and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutionsPrepare daily operational status briefingsStay current with system information, changes and updatesProvide share drive management including administrative responsibilities, training content managers, and configuration management dutiesBecause of the need for consistent, in-person collaboration and/or the requirement to perform all work onsite due to the nature of this particular role, it will be performed full-time on site. This means work will be conducted on location at a BAE Systems facility 100% of the time.
Required Education, Experience, & SkillsAssociates' Degree plus 2 years' of relevant experience or equivalent relevant experience.
Must hold an active Top Secret/SCI clearanceMust be able to communicate effectively (written and oral) across multiple teams and with senior company and customer management.
Knowledge of relevant call tracking applicationsKnowledge and experience of customer service practicesStrong customer service skills and experienceAbility to work 24x7 rotating shift schedulePreferred Education, Experience, & SkillsExperience in Linux and Linux applications ExperienceWindows Systems Administration ExperienceExperienced in systems operations and specific tools to optimize solutionsProficiency in MS Word, Excel, MS Project and PowerPointExperience with exploitation tools including Socet GXP and Remote ViewKnowledge of current and emerging trade craft and content management approaches within the multi-INT customer environment such as Foundation GEOINT, ABI, SOM, OBP, and AnalyticsThorough knowledge of standard and non-standard GEOINT products and contentUnderstanding of Activity Based Intelligence (ABI) phenomenology and applicationsPay Information Full-Time Salary Range: $79365
- $134921 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee

Benefits:
At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.