Marketing Operations Project Manager

Marketing Operations Project ManagerPublicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people. Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity.
Epsilon is seeking a Marketing Operations Project Manager to lead the planning and execution of complex, data-driven marketing programs across direct mail, email, digital, and related channels. This role connects client and account-team objectives with the technical teams responsible for data processing, campaign development, quality control, and fulfillment. In this role, you'll work closely with account teams to gather campaign requirements, coordinate with programmers and production teams, review data and campaign files for accuracy, and manage multiple campaigns from start to finish. The ideal candidate brings experience gathering business requirements, coordinating across technical and business teams, and working with data files, databases, and record counts. Experience with direct mail, email, or CRM campaigns is preferred, but not required. Hands-on SQL coding experience is not necessary. The role requires technical curiosity and data fluency, but it is not a software-development position.
ResponsibilitiesOwn projects from intake and discovery through requirements, development, testing, approvals, launch, and post-production follow-up. Facilitate kickoffs and working sessions that align account, client, data engineering, campaign development, analytics, production, and vendor teams on scope, roles, timing, and success criteria. Translate written and verbal direction into complete business requirements covering source data, selection logic, inputs, outputs, file layouts, processing rules, personalization, suppressions, channel requirements, and reporting needs. Build and maintain project plans, milestones, dependencies, decision logs, risks, issues, and action items; proactively communicate impacts and recovery plans when timing or scope changes. Coordinate audience targeting, segmentation, test strategies, and measurement requirements with account, analytics, and technical partners. Partner with SQL programmers, data engineers, and campaign developers to clarify requirements, resolve questions, and confirm that deliverables meet documented expectations. Establish and enforce quality-control checkpoints throughout production, including requirement validation, record-count and file-layout checks, proof or sample review, output reconciliation, and stakeholder sign-off. Manage data integration and secure file-transfer handoffs among internal systems, clients, fulfillment partners, and other vendors; troubleshoot missing, late, incomplete, or unexpected data. Lead issue triage and root-cause coordination, documenting decisions, owners, corrective actions, and preventive improvements. Balance priorities across multiple programs, surface resource constraints, and escalate risks with clear business impact and recommended options. Drive repeatable processes, templates, checklists, and governance that improve delivery quality, reduce rework, and increase speed to market. Provide concise status reporting for working teams and leadership, including progress, decisions needed, risks, dependencies, and next steps.
Qualifications3-5 years of project management, marketing operations, technical delivery, business analysis, or related experience. Demonstrated experience leading cross-functional projects with multiple dependencies, tight production deadlines, and varied technical and non-technical stakeholders. Ability to turn ambiguous requests into organized, actionable, and testable business requirements. Strong understanding of project lifecycle practices, including scope, schedules, risk and issue management, change control, approvals, and stakeholder communication. Experience working with data files, record counts, file layouts, selection or segmentation logic, and quality-control processes. Excellent written and verbal communication skills, with the ability to explain technical topics in clear business language. Strong problem-solving, critical-thinking, facilitation, prioritization, negotiation, and conflict-management skills. High attention to detail, sound judgment, ownership, follow-through, and composure under pressure. Ability to work independently while building productive relationships across account, technical, analytics, production, and vendor teams.
Tec