Program Manager

Program ManagerSan Diego Youth Services seeks a Program Manager in the Resource Family Agency program to be based in San Diego. This is a full-time & exempt position reporting to the Director of Services.
San Diego Youth Services has helped improve the lives of more than 834,000 homeless, runaway and vulnerable youth since its beginning in 1970. We provide safe places to live and long-term solutions through shelter, foster homes, community centers and housing to more than 16,000 youth every year at 100+ community and school locations. Through prevention, early intervention and treatment, we also help youth before they need higher levels of care or become homeless.
We aim to:Meet the basic needs of youth. Hunger, poverty and youth homelessness are on the rise for many youth and their families today. We help meet these basic needs for youth. What could be more vital than food and shelter? We provide safe places to live and long-term solutions through shelter, foster homes, community centers and housing.
Create positive connection. We help youth focus on positive life changes and healthy relationships as part of providing needed resources and services. San Diego Youth Services has long provided foster homes and adoption support services for families considering adopting a youth in the foster care system.
Help youth develop life skills. In addition to a range of safe and stable housing options,

we offer
support to help youth develop the independent living skills necessary to become self-sufficient and keep off the streets.
Promote overall health and well-being. Early intervention and care for the whole child are critical. We provide a broad continuum of services to help youth overcome trauma and challenges that put them at risk, including case management, counseling, mental health treatment and educational support and resources.
SDYS has a staff of approximately 250 employees and 80 volunteers working across San Diego County and an annual budget of approximately $24 million.
Accountable to the Director of Services and responsible for managing the Resource Family Agency (RFA), including oversight of the RFA license, daily operations, contracted services, and quality of trauma-informed services. Responsible for monitoring resource-parent certifications and foster-youth placements; supervising staff; managing program outcomes, budget, data, billing, and contract compliance; and maintaining strong relationships with Child Welfare Services, Community Care Licensing, referral sources, and community partners. Ensures programming complies with Child and Family Well-being/IEU, Community Care Licensing, contractual, fiscal, and agency requirements.
Essential functions include maintaining accurate placement and resource-parent rosters, program records, and required documentation; supporting continuous quality improvement through program and case-file reviews, corrective actions, and readiness for licensing, contract, and quality audits; participating in applicable State of California, CalMHSA, County, and community-partner meetings, as well as program, agency, planning, and training meetings; assisting with donor and resource development activities, including grant applications, proposal development, funder reports, donation solicitation, and related data collection; conducting outreach and delivering Foster Care and SDYS program training to internal partners and community stakeholders; responding to Child Welfare Services workers regarding placement availability and respond to service partners, resource parents, and staff during crises or urgent matters in accordance with established on-call procedures; maintaining compliance with Child and Family Well-being/IEU and Community Care Licensing requirements; overseeing audits and inspections, submitting Special Incident Reports, and maintaining ongoing communication with IEU, CCL, and County partners; maintaining required data collection, contract documentation, reporting, and follow-up; submitting accurate monthly and quarterly reports to funders, Quality Management, the County, and SDYS Fiscal; developing, monitoring, and managing the RFA budget; reviewing expenses and general ledger activity; reconciling program and fiscal records; overseeing billing and payment requests; and addressing discrepancies in a timely manner; monitoring resource-parent certifications, foster-youth placements, and required records, including intakes, assessments, progress notes, treatment plans, discharge summaries, and licensing documentation; working with the Recruitment and Training Coordinator to recruit, train, certify, support, and retain resource parents, including supporting required certifications, clearances, information sessions, and home studies as needed; providing case management support to the RFA team as needed; meeting program goals and outcomes identified in scopes of service, grants, and contracts, and providing direct services as needed, including foster-youth placement coordinati