Security Officer II

Security Officer II
- 33294We are currently looking for a Full Time Security Officer II to join our Newcastle Casino Security Unit 4 team located at the Newcastle Casino working.
Summary: Guards and monitors company grounds to prevent theft, violence or other loss of company property. Provides full security services including active patrols, situation de-escalation, apprehension, guarding facility entrances or specific locations, escorting patrons, escorting and monitoring drop team and money carts, preparing reports and some administrative functions including: filing, sorting, organizing, phone calls, data entry and report tracking. Handles moderately complex issues and problems and refers more complex issues to higher-level staff.

Responsibilities:
* Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
* Develops and maintains documentation as appropriate -
- files, logs, records, reports, etc.
* Communicates via radio per division and position protocols
* Communicates with other team members, departments, guests and management
- Shares general and important information
- Listens to others
- Follows divisional, departmental and organizational protocols
* Maintains confidentiality, security, and integrity of data and information
* Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
* Prepares incidents reports
* Monitors and ensures the safety of guests, employees and tribal assets based on assigned duty station:
- May guard facility entrances
- controlling access and alarming others as necessary
- Escorts patrons or guests
- Escorts/monitors drop team and money carts when assigned to gaming facility
- May prepare temporarty visitor IDs
- Responds to security breaches
- Executes internal and external patrols of assigned areas and locations
- Monitors opening and closing machines for routine repairs and maintenance when assigned to gaming facility
* Follows guidelines to protect guests and employees in emergency situations such as inclement weather, fire, active shooter, etc.
* Handles moderately complex issues and problems and refers more complex issues to higher-level staff, direct supervisor or next level manager
* Performs all other duties as assignedCompetencies: Essential:
* Able to follow instructions, both written and oral
* Ensures compliance
* Able to adhere to all scheduling and attendance requirements
* Ability to maintain a high level of confidentiality in all matters
* Ability to handle difficult customers and situations
* Must be detail-oriented
* Honesty, truthfulness, reliability, accountability
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Organizes work and assigned area logically and orderly
* Works well within a team
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management Nonessential:
* Good driving record and be insurable by the Chickasaw NationSkills: Essential:
* Basic Computer skills
* Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment) Nonessential:
* Proficient in use and non-use of firearmsExperience: Nonessential:
* 1 year directly related experienceEducation: Essential:
* High School, GED or EquivalentCredentials: Essential:
* Must be over 18 years old
* Pass gaming background check
* Pass general background check
* Pass Indian Child Welfare background check
* Phase I
* Phase II
* Gaming license or permit as required by assigned position Nonessential:
* Must be 21 years of age or older
* Phase IV unless prohibited (e.g. Hospital)
* Standard Driver's LicenseWorking

Conditions:
Essential:
* Work locations may include casinos, hospitals, office buildings, or remote facilities
* Casino
* May work where cigarette smoking occurs
* Bright and Flashing lights
* Noisy
* Fast-paced environment
* High traffic area where people may congregate
* May be required to de-escalate argumentative, hostile or similar situations
* May have to subdue violators *