QA Analyst

QA Analyst and Program Research Analyst Organization: MyFriendBen Hours of Work: 40 hours per week (part-time and flexible arrangements may be considered) Compensation: Starting at $60 per hour, commensurate with experience Position Summary MyFriendBen is seeking a QA Analyst and Program Research Analyst to support the accuracy, reliability, and continuous improvement of MyFriendBen, a free online tool that helps residents check their eligibility for public benefits in about 6 minutes. In this role, you will help ensure that the benefit programs and eligibility rules powering MyFriendBen are accurate, clearly represented, and consistently tested. You will conduct research on public benefits programs, support updates to program logic and information, and perform quality assurance testing to ensure the platform delivers a reliable and user-friendly experience. This role will also contribute to the development and evaluation of AI-supported tools and processes that improve how MyFriendBen tests eligibility logic, analyzes program rules, and strengthens quality assurance across the platform. This is a highly detail-oriented role that combines policy research, data accuracy, product testing, and emerging AI-supported quality processes. The ideal candidate is curious, analytical, and motivated by the opportunity to improve systems that help people access critical resources. The QA Analyst and Program Research Analyst is someone who is thorough, thoughtful, and committed to accuracy, with a strong interest in public benefits, policy, technology, and improving tools that support community organizations and the people they serve. About MyFriendBen MyFriendBen is a 501(c)(3) nonprofit dedicated to helping people access the public benefits available to them. Our free online tool allows users to quickly and anonymously check their potential eligibility for programs such as food assistance, health coverage, tax credits, and child care support. By simplifying complex systems and partnering with trusted community organizations, MyFriendBen helps more individuals and families connect to resources that support their health and financial stability. What You’ll Do Program Research and Policy Analysis (40%) Research federal, state, and local public benefit programs to ensure MyFriendBen reflects accurate and up-to-date program information Monitor policy changes, eligibility updates, and new programs that may impact MyFriendBen users Document program rules, eligibility criteria, and relevant program details for internal use Collaborate with the product and engineering teams to translate policy and program rules into platform logic Support expansion into new states by researching and documenting relevant benefit programs Quality Assurance, AI Analysis, and Platform Testing (35%) Conduct regular testing of MyFriendBen’s eligibility calculator and user experience to identify errors or inconsistencies Review benefit calculations, eligibility pathways, and platform outputs to ensure accuracy Develop and maintain QA testing protocols and processes Use AI-supported tools and analysis to strengthen testing workflows, identify inconsistencies, and improve QA efficiency Help design and refine AI-assisted approaches to validating benefit rules, program data, and eligibility pathways Document bugs, issues, and improvement opportunities and coordinate with the technical team on fixes Support ongoing platform updates and new feature releases through structured testing Data Integrity and Continuous Improvement (25%) Help maintain the integrity and clarity of program information displayed within MyFriendBen Identify opportunities to improve program descriptions, user guidance, and benefit information Contribute insights that improve the overall user experience and accuracy of the platform Collaborate with the MyFriendBen team to strengthen research, documentation, and quality assurance processes Support internal learning and documentation that helps maintain high standards for program accuracy What We’re Looking For Full-time position (part time and alternative options available) 3–5 years of experience in policy research, program analysis, quality assurance, government programs, civic technology, or related work Strong analytical and research skills with exceptional attention to detail Highly organized and able to manage detailed documentation and testing processes Comfortable working with complex program rules, eligibility criteria, and structured information Interest in applying AI tools and emerging technologies to quality assurance and program analysis Curious and proactive problem solver who enjoys improving systems and processes Strong written communication skills for documenting program rules and research findings Experience working with public benefits programs, policy research, civic technology, or social service systems is a plus Experience with QA testing, AI-assisted workflows, or technical documentation is a plus Wh