Remote IT

Kraus Hamdani Aerospace (KHA) is an aerospace company specializing in long-endurance unmanned aerial platforms for a wide variety of industries. KHA supports a number of customers to carry out missions involving aerial reconnaissance, survey, communication relay and communications provisioning. Endurance, enabled by effective design, is key to these applications and KHA aircraft utilize cutting-edge aircraft design together with on-board intelligence to deliver value for these customers.

Location:
Remote, United States

About the Role
Kraus Hamdani Aerospace is seeking a hands-on IT & Systems Manager to own and scale the company's internal technology environment as we continue to grow. This is a foundational role responsible for both the day-to-day delivery of employee IT support and the development of a secure, reliable, and scalable IT infrastructure. The successful candidate will manage end-user technology, systems administration, access and identity management, hardware and software lifecycle management, IT vendors, and core business applications while continuously identifying opportunities to improve automation, security, reliability, and employee experience. This role is ideal for someone who enjoys operating in a growing environment where they can both solve today's technical problems and build the systems and processes that prevent tomorrow's problems.

Key Responsibilities
IT Operations & Employee Support Serve as the primary internal point of contact for employee IT support, troubleshooting hardware, software, account, connectivity, and access issues. Own the employee technology onboarding and offboarding process, ensuring equipment and system access are provisioned or removed accurately and on time. Configure, deploy, maintain, and support company laptops, peripherals, mobile devices, and other endpoint equipment. Establish reliable processes for equipment procurement, configuration, shipping, recovery, replacement, and lifecycle management. Maintain accurate hardware, software, licensing, warranty, and asset inventory records. Develop service standards and escalation processes to ensure employees receive timely and consistent IT support. Systems Administration & Identity Management Administer the company's core technology platforms, user accounts, permissions, groups, licenses, and application access. Establish and maintain scalable identity and access management practices, including role-based access, MFA, SSO, and least-privilege principles where appropriate. Manage employee access throughout the full lifecycle from onboarding through role changes and separation. Partner with functional leaders to understand system requirements and ensure employees have appropriate access to the tools required for their roles. Support integrations and information flow between company systems where appropriate. IT Infrastructure & Scalability Assess the current IT environment and develop a prioritized roadmap for infrastructure, systems, tools, policies, and processes as the company scales. Identify technology gaps, redundancies, manual processes, security risks, and opportunities for consolidation or automation. Design systems and processes that can support increasing headcount, additional locations, remote employees, contractors, and international operations. Establish consistent IT standards across company locations while accommodating legitimate site-specific requirements. Evaluate new technology platforms and recommend solutions based on scalability, security, usability, cost, and business requirements. Develop appropriate documentation, system inventories, architecture records, operating procedures, and administrative runbooks. Security & Risk Management Implement and maintain practical security controls across endpoints, accounts, applications, and company systems. Manage endpoint security, patching, device configuration, encryption, authentication, and related administrative controls. Regularly review user access and administrative privileges and address unnecessary or outdated permissions. Support company cybersecurity, information-security, and compliance initiatives in partnership with leadership and other responsible stakeholders. Assist with security incident response, account compromise, device loss, and other IT-related incidents. Help develop and maintain business continuity, backup, recovery, and technology resilience practices. Support security and compliance readiness appropriate to an aerospace and defense environment. SaaS & Business Systems Administration Maintain administrative oversight of the company's growing portfolio of business applications and technology vendors. Establish clear ownership, access, licensing, renewal, and administrative standards for company systems. Work with functional owners across Operations, Engineering, Manufacturing, Finance, People/Talent, and other teams to optimize system configuration and utilization. Identify opportu