Director, Quality Assurance, Burger King, US&C

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $49 billion in annual system-wide sales and over 33,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Director, Quality AssuranceBURGER KING | UNITED STATES & CANADA | MIAMI, FLORIDAPosition OverviewBurger King is seeking an experienced, collaborative and results-oriented Director of Quality Assurance to lead product quality and supplier quality performance across the U.
S. and Canadian restaurant system. This leader ensures that products consistently meet approved specifications and guest expectations, while driving measurable improvements in product quality, consistency and supplier performance.
The Director serves as the primary product quality assurance leader and communication point of contact for the Burger King system, including franchisees, and works closely with suppliers and cross-functional partners. This position is not responsible for ownership or management of the Food Safety function. Burger King has a dedicated Food Safety department, with which this role partners closely on matters involving both product quality and food safety. The role has three primary areas of accountability.
RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week.1. Improve Product Quality and Supplier PerformanceEnsure suppliers meet current specifications and continuously improve the quality and consistency of products served to guests.
Own product quality standards and maintain clear, actionable specifications across the Burger King food and beverage portfolio.
Work directly with suppliers to ensure adherence to approved product specifications and drive continuous improvement in product quality, consistency and sensory performance.
Establish supplier quality performance expectations, scorecards and regular reviews; use data to identify trends, prioritize improvements and hold suppliers accountable.
Analyze product testing, sensory evaluations, laboratory data, restaurant feedback and guest complaints to identify quality gaps and improvement opportunities.
Lead product quality investigations and supplier corrective and preventive actions, validating sustained resolution and communicating results.
Partner on supplier qualification, product validation and manufacturing process changes from a product quality perspective.
Maintain and improve product quality systems, documentation, reporting and specification management tools, including SPEQ where applicable.
Coordinate with the dedicated Food Safety department when product quality concerns raise food safety questions; Food Safety retains ownership of food safety programs, regulatory food safety compliance and related incident decisions.2. Lead QA Communications and Represent Quality Across the Burger King SystemBe the trusted, responsive product quality leader for franchisees and the broader Burger King system.
Serve as the primary point of contact for product quality assurance matters for franchisees, franchisee leadership groups, Operations and senior business leaders.
Own proactive, timely and transparent franchisee-facing communication regarding product quality concerns, supplier quality performance, product changes and resolution plans.
Translate technical findings into clear, practical actions and updates that restaurant operators can understand and use.
Build feedback loops with franchisees and field teams to identify recurring product quality concerns and incorporate operator input into improvement priorities.
Lead escalation, investigation, tracking and resolution of significant product quality issues affecting restaurants, with clear accountability and closure.
Represent product QA in franchisee meetings, advisory forums and leadership discussions; provide concise performance updates and recommendations.
Partner with Food Safety and the appropriate incident-response leaders on communications where product quality issues intersect with food safety, without assuming ownersh