CNC Field Service Engineer

SUMMARY This position is responsible for maintaining effective customer support by providing service to all Company machinery at a customer’s location under limited supervision at INDEX Corporation. ESSENTIAL DUTIES AND RESPONSIBILITIES Diagnoses and troubleshoots machinery malfunctions at customer site Execute installs, repairs, inspections, setups, and tests on two machine product lines targeted by the Regional Service Manager, with minimal guidance of senior and lead service technicians Dismantles defective components, equipment or parts and installs, adjusts and tests new or repaired parts to Index standards High proficiency on multiple product lines with minimal guidance and supervision Cleans and lubricates shafts, bearings, gears and other parts of machinery Installs, creates machine archives, repairs electrical and electronic components of machinery and equipment such as transformers and wiring Installs and repairs hydraulic, coolant or pneumatic systems that are associated with the machine Returns all remaining parts with the correct paperwork and correct packaging to the Company’s office Submits all service paperwork and expenses weekly, and on time. Updates IUS team with daily updates Maintains a neatly organized, clean and safe work area Adheres to all customer and Index specified safety requirements Maintains the highest level of professionalism and integrity while working on the customer site or in the office SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty and responsibility according to the requirements of INDEX Corporation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPETENCIES Company-related Competencies Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments Job-related Competencies Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others Adaptability – Adapts to changes in the work environment; Manages competing demands; changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events EDUCATION AND/OR EXPERIENCE Associate’s degree (A.
A.) or equivalent from a two-year college or technical school in electronics, hydraulics, or other mechanical-related field; and two year’s related experience and/or training; or equivalent combination of education and experience is required. Previous experience in a manufacturing environment where field service skills were essential to the overall operations of the organization is required. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and perc