Lead Case Processing Specialist

AGS is looking for a Lead Case Processing Specialist to work in Phoenix, AZ. The Lead Case Processing Specialist is the first-line supervisor for assigned Case Processing Specialists and is responsible for directing daily work, delegating assignments, monitoring completion, and reviewing work products for accuracy, completeness, timeliness, and compliance with local policies, contract requirements, and applicable government standards. The Lead reports directly to the Case Management Coordinator and serves as the shift-level point of contact for the on-duty ICE Supervisory Detention and Deportation Officer (SDDO). The position coordinates regularly with detention operations staff and facility management when case-processing, intake, release, transfer, or removal activities require operational support. The Lead may personally perform Case Processing Specialist duties when necessary but remains accountable for the work assigned to the team. Responsibilities Under the direction of the Case Management Coordinator and in coordination with designated ICE personnel, the Lead Case Processing Specialist shall perform the following duties: Direct-Line Supervision and Work Assignment Provide first-line supervision, daily direction, coaching, and technical assistance to assigned Case Processing Specialists. Receive, organize, delegate, and prioritize taskings based on case urgency, court dates, scheduled interviews, admissions, releases, transfers, removals, staffing, and direction from the Case Management Coordinator or authorized ICE personnel. Establish clear expectations and completion times; monitor open assignments, backlogs, aging work, and deadlines through completion. Reassign work and coordinate coverage when workload, staffing, or operational conditions change; personally assist with priority work when necessary to maintain continuity. Monitor employee productivity, reliability, professional conduct, adherence to procedures, and work quality; provide coaching and promptly report significant or recurring concerns to the Case Management Coordinator. Assist with onboarding, job instruction, cross-training, refresher training, and identification of employee development needs. Quality Assurance and Case-File Review Conduct routine quality-assurance inspections, file audits, spot checks, and work-product reviews to verify accuracy, completeness, timeliness, proper signatures, required supporting documentation, and compliance with local procedures and applicable standards. Review completed case files, A-files, electronic records, applications, notices, tracking logs, and data entries before routing or closure, as required by local workflow. Identify missing, inconsistent, inaccurate, overdue, or improperly routed information; return work for correction, explain the deficiency, set a correction deadline, and verify completion. Ensure authorized ICE systems and paper or electronic records reflect current and accurate case status, docket information, required actions, and document disposition. Maintain quality-review logs or reports, identify recurring trends, recommend corrective action or training, and elevate unresolved or high-risk deficiencies to the Case Management Coordinator. Flight Manifest, Removal, and Release Review Review flight manifests, ICE Air information, travel records, detention-center release forms, removal packets, and related documents for accuracy, completeness, consistency, and readiness before scheduled movement. Confirm that scheduled detainees are correctly identified and that required legal paperwork, A-file documentation, property records, valuables, inventories, receipts, medications, and other release or removal requirements are coordinated and ready. Verify required departure documentation, including signed Form I-205 Warrant of Removal/Deportation departure verification when applicable, is complete and properly filed. Coordinate with transportation, property, medical, security, intake/release, detention operations, and ICE personnel to resolve discrepancies that could delay or compromise a transfer, release, or removal. Intake and Outtake Operations Lead or support detainee intake, admission, transfer, release, removal, and other outtake operations when assigned. Organize staff assignments and workflow for high-volume arrivals or departures; confirm required records, identity information, documents, and system actions are completed accurately and timely. Coordinate case-processing activities with detention operations to support movement, staging, accountability, property, medical, transportation, and security requirements. Immediately report documentation, identity, legal-status, system-access, timing, or operational issues that could affect safe or lawful processing. ICE, Facility, and Operational Coordination Serve as the primary shift-level point of contact for the on-duty ICE SDDO regarding taskings, case-processing status, workload priorities, manifest or fil