Analista de Soporte Técnico

MyData-TRUST is looking for a Technical Support Specialist to join its IT team and support a growing user environment. The role sits within an Apple-first ecosystem (macOS managed via Jamf), combined with Microsoft 365, Entra ID and Okta. This position is focused on delivering reliable, structured and user-oriented support, within a well-defined framework of processes and standards. Provide day-to-day L1/L2 technical support to end users Diagnose and resolve hardware, software and system-related issues Apply IT procedures and standards consistently Escalate issues in a clear and structured manner when required Support and guide users in their daily use of tools Apple: macOS, Jamf (or other Apple MDM), endpoint security (FileVault, etc.) Microsoft: Windows 11, Microsoft 365, Entra ID, Intune Network: 2 to 6 years of experience in IT support (L1/L2) ~ Experience with an Apple MDM solution (Jamf preferred) ~ Solid knowledge of Microsoft 365 and Entra ID administration ~ Bachelor’s degree in IT or equivalent experience ~ Fluent in English, other languages, especially French are a plus. ~ Ability to work on-site in Durham (North Carolina) twice per week Strong service mindset and user focus Ability to work in a structured and process-driven environment Jamf certifications Health Insurance ~ Hybrid working arrangement – 2 days per week in office (additional in-office requirements during training and onboarding) ~ Engagement multinational Life Sciences projects ~ ASAP Diversity & Inclusion This role is best suited for a junior to mid-level profile who is pragmatic, reliable, and comfortable operating within a structured environment, with a strong focus on support and service quality.