Director of Learning and Development

Do you love turning knowledge into engaging learning experiences that actually make an impact? Join the Home Helpers® Home Care National Support Center team as our Director of Learning & Development and play a key role in shaping how our franchisees learn, grow, and succeed. We’re looking for a dynamic trainer and strategic thinker who can bring content to life, connect with an audience, and build learning experiences that drive real understanding and results. Why This Role is Different Lead the room — deliver engaging, interactive training through live sessions, workshops, webinars, and events Build learning that matters — develop and continuously improve training programs, curriculum, and content for new and existing franchisees Make a direct impact — help franchisees strengthen their business processes, performance, and profitability Collaborate across the organization — partner with Operations, Marketing, Legal, Finance, Technology, and other teams to create meaningful training experiences Keep making it better — use feedback, performance metrics, and industry insights to measure effectiveness and evolve our programs If you’re an experienced trainer who can command a room, connect with an audience, and turn complex information into engaging, actionable learning , and desire to work for a brand with a mission that matters, we’d love to hear from you. This position will work remotely and be required to travel up to 50%. Position Summary: The Director of Learning and Development reports directly to the Chief Operating Officer (COO) and plays a pivotal role in the success of our franchise network by developing, teaching, coordinating, and overseeing training programs for new and existing franchisees. This position requires a strategic thinker and skilled instructor who can design and lead comprehensive training curricula, collaborate cross-functionally with management to identify and address training needs, and drive operational excellence across the franchise system. The Director of Learning and Development plans and implements training for incoming franchisees, and personally delivers content through seminars, workshops, and individual training sessions to existing franchisees to improve their business processes and profitability. This role requires the ability to teach and present in an engaging, interactive environment that keeps franchisees actively involved and drives real understanding and adoption. Success in this position also requires strong project management skills, keen attention to detail, and a passion for delivering exceptional training and content. This role requires exceptional working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook, and Teams), as well as proficiency with Zoom, Monday.com, AI tools, and Learning Management Systems. Other duties may apply. Principal Duties &

Responsibilities:
Franchisee Training Create and lead a comprehensive training program for New franchisees, ensuring they have the knowledge, skills, and resources needed to operate proficiently within the brand's established standards, including pre
- and post-training sessions for live trainings and Ongoing Training for existing franchisees Required to attend and lead New Franchisee Training in person at the National Support Center approximately 5 days per month, coordinate Wednesday Webinars, and participate in Fireside Chats and Regional Meetings; these responsibilities may evolve over time as business needs change Continuously enhance and update training materials to reflect changes in the industry, technology, and business practices Assess training effectiveness through performance metrics and feedback loops, making necessary adjustments to optimize learning outcomes Complete ongoing analysis of competitor training annually and as needed Agencies of Excellence Lead content creation and curriculum development for the Agencies of Excellence Program, partnering with Technology, Marketing, Legal, and Operations to design engaging, interactive training modules covering sales, marketing, customer service, and compliance, delivered through in-person sessions, e-learning platforms, webinars, and manuals Train new participating offices and help identify prospective offices as needed Coordinate new franchisee visits to Agencies of Excellence in collaboration with New Franchise Services Conduct pre
- and post-training sessions for Agencies of Excellence participants as educational needs dictate Continuously gather feedback from franchisees and stakeholders across functions to improve training programs and adapt to evolving industry trends National Conference Develop and deliver content for the annual National Conference, leading agenda creation in collaboration with other departments, and sourcing keynote and outside speakers as applicable Gather post-event survey feedback from conference attendees, speakers, and partners to assess the conference's effectiveness and identify opportunities