Technical Sales Support Specialist

Technical Sales Support SpecialistKleen-Rite Corp., THE reliable supplier to the car wash industry, is seeking a customer-focused Technical Sales Support Specialist with strong mechanical aptitude and practical equipment troubleshooting experience to support our customers and internal teams.
In this role, you will help diagnose car wash equipment issues, identify the correct parts, and guide customers through practical solutions that keep their operations running efficiently. You will work closely with Sales, Customer Service, and Purchasing to provide technical guidance, product recommendations, and troubleshooting support.
Car wash industry experience is preferred but not required. Candidates with backgrounds in industrial maintenance, mechanical or electrical service, equipment repair, or similar technical work are encouraged to apply. Strong troubleshooting skills, a willingness to learn our equipment and products, and the ability to explain technical information clearly are essential to success.
This is an office-based role providing car wash and equipment troubleshooting support to customers by phone and email while working alongside our team and sharing technical knowledge with coworkers in person. You'll put your hands-on knowledge and experience to work helping customers identify problems, understand their options, and keep their equipment running.
Work

Location:
This position will be based at one designated office. Our Pennsylvania headquarters is preferred, but our Texas or Missouri locations may also serve as the primary work location.
How You'll Make a Difference:Technical Support & Customer SolutionsSupport and guide customers and internal team members with technical questions related to car wash equipment, parts, systems, and operationsRead and interpret schematics, parts breakdowns, wiring diagrams, manuals, and technical documentsGather information, research potential causes, and guide customers through appropriate troubleshooting stepsRecommend practical solutions, replacement parts, upgrades, or corrective actions based on customer needsProvide guidance on mechanical, electrical, plumbing, and controls-related issues within your knowledge and experienceHelp customers minimize equipment downtime through timely, accurate support and follow-throughSales & Order SupportWork with Sales and Customer Service to answer technical questions and support customer needsHelp identify the correct parts and verify compatibility with existing equipmentSupport quoting and order accuracy by verifying parts, configurations, and technical detailsRecommend products and equipment solutions that meet customer needsSupport customer relationships and sales opportunities through helpful, informed recommendationsInternal Collaboration & TrainingServe as an internal technical resource for Sales, Customer Service, and other departmentsShare product knowledge and provide technical training to internal team members as neededHelp develop and maintain troubleshooting guides, technical reference materials, and product documentationWork with coworkers and vendors to research unfamiliar issues and identify solutionsStay current on Kleen-Rite products, vendor equipment, and relevant industry developmentsRequirementsWhat You Need to Succeed:Hands-on experience in equipment troubleshooting, industrial maintenance, mechanical or electrical service, equipment repair, or a related technical fieldStrong mechanical aptitude and a practical, systematic approach to problem-solvingExperience troubleshooting equipment involving components such as motors, pumps, sensors, relays, switches, plumbing, or controlsAbility to read and interpret technical diagrams, manuals, and parts breakdownsClear communication skills and the patience to guide customers and coworkers through technical questionsWillingness to learn unfamiliar equipment, research issues, and ask questions when neededStrong organizational skills and the ability to manage multiple customer needs and follow through on outstanding issuesBasic computer proficiency, including email, spreadsheets, web applications, and business systemsProfessionalism, reliable attendance, and a strong commitment to customer service and teamworkWhat Sets You Apart:5+ years of relevant hands-on equipment service, maintenance, or troubleshooting experienceExperience owning, operating, managing, servicing, or maintaining a car washFamiliarity with Kleen-Rite products, equipment, and part numbersExperience with PLCs, programming, or automated control systemsExperience in parts sales, inside sales, service advising, or equipment technical supportExperience training others or explaining technical processesWhy Join the Kleen-Rite Team?Family-Owned & Operated for Over 60 YearsMonday–Friday Schedule for Work-Life BalanceWeekly Pay with Direct DepositEmployer-funded retirement contributions averaging 8%+ annually – no employee contribution requiredComprehensive Benefits – Medical, Dental, Vision & MoreEmployer-pa