Insurance Customer Service
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Job Description
This position will be the first point of contact for our agency clients. Applicant must possess excellent communication skills and a friendly and empathetic demeanor that makes the caller feel welcome and supported.
Benefits
Health Insurance
Paid Time Off (PTO)
Mon-Fri Schedule
Hands on Training
Flexible Schedule
Dental Insurance
Vision Insurance
Family office environment
Bonus Opportunities
Career Growth Opportunities
Friday workday ends at 12pm
Monday
- Friday hours are 8:30-4pm
Responsibilities
Answering initial inbound calls to the agency. Provide support for existing agents in the agency with claims handling assistance, account maintenance including document management, billing, policy changes, certificates of insurance requests and client database updates.
Requirements
Active Arizona Property & Casualty Insurance License is preferred but not required, licensing assistance available.
Clear and empathetic communication style for phone and email interactions.
One or more years of experience in a customer-facing role within the insurance sector.
Familiarity with insurance policy language.
Strong organizational habits to manage daily inquiries and documentation needs.
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