SaaS Customer Support Lead

2 days ago

Phoenix, AZ, United States DOT Compliance Services Full-time

Dot Compliance is a cloud Quality and Compliance SaaS provider serving life sciences across North America. We are seeking a Customer Support Team Lead to manage our NA support operations, coach engineers, and partner with Product, Success, and Services to meet SLAs and drive CSAT. You will handle day-to-day caseloads, mentor a small team, participate in on-call rotations, and help scale our global support as the business grows. #J-18808-Ljbffr