Customer Success Manager

5 days ago

Hartford, CT, United States Cengage Group Full-time

Cengage Group is seeking a Customer Success Consultant to act as a strategic partner for assigned customers across the United States. You will drive adoption of Cengage technology, renew accounts, and develop success plans to help customers achieve their goals. In this role you will build strong relationships, provide proactive training, analyze usage data, and advocate for customers during issue resolution. Some travel (20-30%) is required. #J-18808-Ljbffr