Claim Specialist

Overview Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most. Responsibilities Grow Your Skills, Grow Your Potential Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses. We are looking for an experienced and highly skilled professional to contribute to our dynamic team. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service. Conduct on-site inspections and assessments of property damages for both residential and commercial claims Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process Investigate and adjust both personal and commercial property claims with exposures up to $500,000 Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines Where you'll work: This position is located in San Antonio, TX. Competitive candidates should reside within one of the listed zip codes and will service: 78073 78101 78108 78109 78112 78114 78121 78148 78150 78152 78154 78160 78161 78201 78202 78203 78204 78205 78207 78208 78209 78210 78211 78212 78213 78214 78215 78218 78219 78220 78221 78222 78223 78224 78225 78228 78229 78233 78234 78235 78239 78244 78263 78264 78266 This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours. Qualifications Ability to investigate problems, evaluate information, and make well-supported decisions Ability to interpret detailed policies, guidelines, or technical information and apply them accurately to real-world situations Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately in practical situations Ability to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficiently Effective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focus Detail-oriented with strong organizational and analytical skills Proficiency in using mobile/desktop tools to document and support claims both in the field and remotely Physical agility to allow for: walking; bending, reaching, kneeling, squatting, stooping, frequent lifting, carrying, unfolding, and climbing a ladder; ability to utilizing appropriate equipment in accordance with safety guidelines to traverse roofs at various heights and pitches for inspection of both residential and commercial structures; ability to crawl in tight spaces to gather information needed during the adjustment of a claim. May be required to complete Rope and Harness Safety Training A valid driver's license is required Preferred Bachelor’s Degree in a related field such as Risk Management, Insurance, Business, Construction Management or a similar discipline Customer service experience (e.g., assisting customers, handling inquiries/concerns professionally, communicating clearly and empathetically), demonstrating transferable skills that support client