Executive Director

Tokenization Product LeaderLead Chase's card tokenization strategy across networks, partners, and platforms.
Chase cards need to work every time, everywhere — in a wallet, at a merchant, inside an app, or through an AI agent. As a Tokenization Product Leader, you will own the strategy and execution that makes that possible. We are a forward-thinking payments team committed to transforming customer experiences, simplifying how we do business, and pushing for product excellence — all while holding to high standards for controls and consistency. Join us and make a direct, measurable impact on how millions of customers pay every day.
As a Tokenization Product Leader in the Payments Tokenization team, you will own Chase's end-to-end tokenization strategy and the connectivity between card networks, partners, and our credit and debit platforms. You will serve as Chase's lead product partner to the networks on tokenization and digital payments, driving smooth provisioning, high approval rates, reduced fraud, and cards that keep working when reissued or replaced. Your work will have a direct, measurable impact on the business's P&L.
Job responsibilitiesSet, champion, and deliver Chase's tokenization strategy, drawing on market trends across issuers, networks, merchants, and fintechs alongside internal data and insightsOwn the tokenization product and platform end to end, including product operations, scalability, and reliabilityDefine and track key performance measures including provisioning success rates, token approval rates, fraud losses, and card continuity after reissuanceLead strategic relationships with card networks, tracking and delivering against network mandates and shaping joint roadmapsPosition the team to lead in emerging capabilities such as agentic commerce, Click to Pay, token-based authentication, and new wallet typesStrengthen connectivity between networks, partners, and Chase's card and debit platforms to minimize failed transactions and broken card experiencesPartner with Fraud, Servicing, Risk & Controls, and Legal to balance growth, customer experience, and strong controlsManage and track partner agreements to ensure alignment and accountabilityDrive product development in close partnership with Technology using Agile and modern product practicesBuild and lead a high-impact product team, fostering a culture of innovation, accountability, and continuous improvementRequired qualifications, capabilities, and skills10 years of experience in financial services, payments, fintech, digital, or product management4 years of hands-on experience with digital wallets, network tokenization, or card issuing from an issuer, network, processor, fintech, or merchant perspectiveDemonstrated ability to build product strategy and a supporting roadmap proactivelyProven track record of launching products and capabilities with cross-functional teamsStrong commercial and financial acumen, including the ability to build business cases and translate data into actionable customer and industry insightsExperience managing senior external stakeholders with confidenceExperience working in Agile or modern product operating modelsProficiency using AI-powered tools to accelerate product discovery, analysis, prototyping, and deliveryBachelor's degree requiredPreferred qualifications, capabilities, and skillsExperience leading an Agile or product operating model transformationBackground working across multiple payments ecosystem perspectives, such as issuer, network, and merchantDemonstrated ability to help teams adopt new tools and ways of working, including AI-powered capabilitiesApplicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer
a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.