Learning Management System

Accountabilities Assist the LMS support team with the administration, maintenance, and ongoing optimization of the global learning management system. Create, configure, and maintain learning activities within the platform, including training modules, classes, courses, and learning matrices for standard operating procedures (SOPs), work instructions, job-specific training, and study-related training. Manage training assignments, user accounts, and related system configurations to ensure accurate and consistent administration. Respond to user questions, troubleshoot LMS-related issues, and resolve support requests promptly to maintain a positive user experience. Maintain the support center and associated documentation, coordinating with internal IT teams and external software vendors to resolve technical issues and minimize system downtime. Develop and update system guidelines, frequently asked questions (FAQs), procedures, and other support resources to encourage consistent platform usage. Support audits and inspections by retrieving training records, training plans, and relevant documentation accurately and efficiently. Contribute to the development and implementation of standards, processes, procedures, guidelines, and quality checks for system configurations, architecture, and role-based access controls. Provide individual and group support to address specific training challenges and help users navigate the learning platform effectively. Generate training reports using LMS reporting functionality to support business needs, monitoring, and compliance requirements. Assist with training and mentoring new team members, sharing knowledge of LMS processes and best practices. Prioritize, schedule, and monitor support activities in accordance with established service-level agreements (SLAs). Perform additional duties as assigned to support the effectiveness of learning management operations. Requirements High school diploma or GED equivalent, with higher education considered an advantage. At least 2 years of experience working with a learning management system, preferably Cornerstone or Cornerstone SBX, or relevant experience within the pharmaceutical or contract research organization (CRO) industry. Strong working knowledge of LMS platforms, their functionality, and their administration and maintenance principles. Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint. Fluency in written and spoken English, with strong communication skills and the ability to present information clearly and concisely. Experience managing user accounts, training assignments, learning activities, support requests, and training records within an LMS. Strong organizational, planning, scheduling, monitoring, and problem-solving skills, with the ability to manage multiple support tasks and competing priorities. Excellent customer service skills and a proactive approach to resolving user questions and technical issues. Knowledge of the CRO or pharmaceutical industry, including familiarity with clinical research training requirements and regulated working environments. Understanding of learning and training concepts, with the ability to develop and deliver LMS training for end users. Strong attention to detail and a commitment to maintaining accurate records, reliable system configurations, and high‑quality documentation. Ability to build effective working relationships, collaborate with diverse teams, and coordinate with internal stakeholders and external vendors. A strong sense of ownership, accountability, and initiative, with the ability to work independently when required and follow direction when appropriate. Flexibility and a positive, solution‑oriented attitude when adapting to changing priorities and evolving business needs. Benefits Remote work arrangement: Full-time remote opportunity based in India. Global collaboration: Work with international teams supporting learning and development in the clinical research industry. Professional development: Opportunities to strengthen expertise in learning management systems, training administration, and support operations. Industry exposure: Gain experience in clinical research and pharmaceutical-related processes, including training documentation and compliance support. Collaborative environment: Join a team that values shared knowledge, customer service, accountability, and continuous improvement. Meaningful contribution: Help maintain reliable learning systems that support employee readiness, training compliance, and operational quality. Compensation and

benefits:
Salary, healthcare coverage, paid leave, and other country-specific benefits have not been detailed in the provided

job description
and can be clarified during the recruitment process. #J-18808-Ljbffr