Patient Enrollment Sales Specialist
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About XRHEALTH INC
XRHealth is expanding its DME and Products sales team and is hiring a Patient Enrollment Specialist to convert patient leads into active DME and Product customers.
This role is focused on speed, volume, and conversion, working a steady flow of inbound and referred leads for XRHealth’s DME and Products business.
The Role
This is a sales and enrollment role focused exclusively on XRHealth’s DME and Products business. As a Patient Enrollment Specialist, you will be responsible for contacting leads, driving enrollments, and closing sign-ups for XRHealth’s DME and Products. You will guide patients through the DME enrollment process, including insurance and Medicare verification and required documentation, and will be measured primarily on lead-to-enrollment conversion and productivity.
This is a full-time, fully in-person position at our Needham, MA office. The role requires a 5-day workweek that includes weekend availability, and schedules may include Saturday and/or Sunday. This is not a remote or hybrid position.
Key Responsibilities
Convert inbound and referred DME and Product leads into completed enrollments
Make high-volume outbound calls to patients to drive sign-ups
Clearly explain XRHealth’s DME products, eligibility requirements, enrollment process, and next steps
Overcome common objections related to insurance, technology use, or readiness
Verify insurance eligibility and benefits, with a strong focus on Medicare
Collect and manage required DME enrollment documentation
Move patients efficiently through the enrollment funnel to activation
Accurately log all activity, lead status, and outcomes in the CRM (HubSpot)
Consistently meet or exceed daily, weekly, and monthly conversion targets
Work closely with internal DME and Products teams to remove blockers and accelerate enrollment
Requirements
2+ years of experience in DME sales, healthcare sales, patient enrollment, or patient access
Proven ability to convert leads and close enrollments
Strong working knowledge of insurance and Medicare processes
Comfortable working in a phone-heavy, metrics-driven environment
Strong closing skills and objection-handling ability
Experience using a CRM (HubSpot experience is a plus)
Ability to work full-time, fully in person at our Needham, MA office
Availability to work a 5-day schedule that includes weekend availability, including Saturday and/or Sunday as scheduled
What We Offer
Base salary plus performance-based commission or incentives
Clear performance metrics and growth opportunities
Steady flow of qualified DME and Product leads
Collaborative, in-person team environment
Opportunity to work with innovative, reimbursed healthcare technology/ul>
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